Resort Update – 27 October

Our team has reviewed the further changes that the Victorian Government has made to COVID-19 restrictions in Metropolitan Melbourne and amended the Club Wyndham South Pacific COVID-19 cancellation policy accordingly.

EXTENSION OF CLUB WYNDHAM MELBOURNE CLOSURE
Under the latest restrictions, accommodation will be able to resume operations on Monday, 9 November. We have therefore pushed back the slated re-opening date for Club Wyndham Melbourne until 9 November.

Our team will contact owners scheduled to stay at the property before then and cancel their reservation. If this applies to you, your credits will be returned, or if the credits have expired, a voucher will be issued within 14 days for future use.

Owners staying after that date should be aware that there will still be restrictions. Each group booking (i.e staying in the same apartment) must be:

• Members of the same household; or
• Intimate partners

If the above does not apply, then you will need to book additional rooms.

Owner Services are not equipped to make a judgement call regarding the above; owners are responsible for ensuring their compliance to the restrictions that exist at the time.

METRO MELBOURNE OWNERS TRAVELLING TO REGIONAL VICTORIA
Similarly, owners in the Metropolitan Melbourne area will be unable to travel for leisure – even to regional Victoria – until 9 November. Our Owner Services team will contact owners with a residential address in Metropolitan Melbourne who have a reservation at any property beginning on or before 11.59pm on 8 November and invite them to cancel their reservation.

If this applies to you, please confirm the cancellation and your credits will be returned or, if the credits have expired, a voucher will be issued within 14 days for future use.

OWNER SERVICES
The above restriction is based upon place of residence, so please contact our team if you think we might have the incorrect address or if you have changed it recently. The best way to do this is to contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
owner.services@wyn.com

The latest updates are also available on our Facebook group, which you can access using this link. You will need to provide your owner number to join.

We look forward to opening Club Wyndham Melbourne and welcoming our Melbourne owners back to their resorts in the near future.

Warren Cullum
Senior Vice President Operations