Resort Update – 12 February

Australian states have begun to re-implement travel restrictions as a consequence of a case of COVID-19 detected in Victoria and the possibility of community transmission. We empathise with Club Wyndham South Pacific owners who will have their holiday plans disrupted.

The latest border and gathering restrictions in Australia can be seen by looking at the Australian Government’s COVID-19 Restriction Checker.

VICTORA LOCKDOWN
Victoria has announced a five-day lockdown from 11:59pm tonight until the same time on Wednesday 17th February 2021. There is the possibility of restrictions continuing after that lockdown finishes.

The lockdown requires people to stay where they are except for essential reasons. Our resort team is working with owners currently staying at Club Wyndham Melbourne, Club Wyndham Torquay, Club Wyndham Ballarat, Ramada by Wyndham Phillip Island, Club Wyndham Dinner Plain and Club Wyndham Lakes Entrance to extend bookings where required. Please see reception if this applies to you. All resort facilities have been closed in line with government regulation. Masks will be mandatory in all public spaces around the resort. Food and beverage outlets will be open for takeaway only.

Owners with reservations at these properties with check-in dates between tomorrow and Wednesday 17 February (inclusive) are being sent text messages to cancel. If that applies to you, your credits will be returned to your account or, if they have expired, a voucher will be issued within 14 days for future use.

Our COVID-19 team will keep up-to-date with the latest developments and issue updates in response to the latest restrictions.

TRAVELLERS FROM VICTORIA TO OTHER STATES
The situation is still evolving, so various state restrictions may change in the coming days.

Owners from Victoria with reservations in other states are being given the opportunity to cancel their reservations during the five day period, as they will either face quarantine on the way or quarantine on their return – or both.

If you receive a message and this applies to you, please confirm the cancellation as outlined in the message as soon as you can to enable our team to process it. Your credits will be returned to your account or, if they have expired, a voucher will be issued within 14 days for future use.

Please note that it is each owner’s responsibility to ensure a booking is cancelled. Unless a resort is actually closed – or stays are mandated by law. In the case of the six Victorian properties – we will not process a cancellation without confirmation from the owner. If you do not receive a text message or cancellation email; your reservation remains confirmed.

From 1.00am TOMORROW, Queensland will close its borders to Greater Melbourne for 14 days in response to Victoria’s COVID19 outbreak.

Some other states may ask people from Victoria to self-isolate for the time being. If that is the case, our resort teams will be able to assist you. It is possible that other states will impose additional restrictions and you should check the latest information about your destination online.

OWNER SERVICES
Australian restrictions are often based upon where you are and whether you receive a message will depend on the address details our team has on file. Please call us if you think we might have the incorrect address on file or if you have changed it recently:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

Thank you for your understanding and cooperation throughout the COVID-19 pandemic and we will continue to update you on this evolving situation.

Warren Cullum
Senior Vice President Operations