Resort Update – 25 February

Please note below some important information with regard to ongoing international travel restrictions and resulting changes to our cancellation policy.

We empathise with Club Wyndham South Pacific owners who will have their holiday plans disrupted.

New Zealand Travel Bubble Restrictions
Australian states have begun to re-implement travel restrictions as a consequence of an outbreak of COVID-19 in Auckland and the possibility of community transmission.

Travellers entering Queensland, New South Wales and Victoria from New Zealand from 6pm last night, February 24, will have to complete 14 days of quarantine.  

Anyone who arrived in Melbourne from Auckland on Tuesday February 23 is being asked to get a Covid-19 test immediately and quarantine until they receive a negative result.

NSW Health is also asking anyone who has arrived in the state since Saturday 20 February to self-isolate.

Queensland Health is recommending all travellers who have been in New Zealand since Sunday, February 21 to seek a test and isolate until their results have been returned.

Some other states may ask people from New Zealand to self-isolate for the time being. If that is the case, our resort teams will be able to assist you. It is possible that other states will impose additional restrictions and you should check the latest information about your destination online.

For the latest on the border and gathering restrictions in Australia or New Zealand, please review the Australian Government’s COVID-19 Restriction Checker or New Zealand’s Unite Against COVID-19 page.

Owners travelling from New Zealand with reservations in these states with check-in dates from today are being sent text messages to cancel. If that applies to you, your credits will be returned to your account or, if they have expired, a voucher will be issued within 14 days for future use.

Our COVID-19 team will keep up-to-date with the latest developments and issue updates in response to the latest restrictions.

If you receive a message and this applies to you, please confirm the cancellation as outlined in the message as soon as you can to enable our team to process it. Your credits will be returned to your account or, if they have expired, a voucher will be issued within 14 days for future use.

Please note that it is each owner’s responsibility to ensure a booking is cancelled. If you do not receive a text message or cancellation email; your reservation remains confirmed.

EXTENSION OF CANCELLATION POLICY FOR INTERNATIONAL TRAVEL
I would also like to confirm that in light of ongoing restrictions on travel, we will be extending our cancellation policy for International Travel to the end of March, Fiji till 11th April. Our European Resorts remained closed until further notice.

INTERNATIONAL RESERVATIONS
The Owner Services team has already extended an invitation to Club Wyndham South Pacific owners with March reservations at Thailand, Indonesia, Hawaii and Japan to cancel their reservation. Under a policy update, owners have been given the opportunity to cancel March reservations up to 24 hours prior to check-in.

If this applies to you, please confirm the cancellation using the message that the Owner Services team will send you and the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

Please note that it is each owner’s responsibility to ensure a booking is cancelled. We will not process a cancellation without the owner’s confirmation unless a resort is actually closed, as many owners have gifted reservations to family and friends.

March reservations at European properties will be cancelled, as there are COVID-19 restrictions that prevent widespread travel in France, Germany and Italy. The credits used in these reservations will be returned to your account or, if they have expired, you will be issued a voucher within 14 days for future use.

In the wake of these latest changes to restrictions, we have updated our COVID-19 cancellation policy, which you can read here.

OWNER SERVICES
Australian restrictions are often based upon where you are and whether you receive a message will depend on the address details our team has on file. Please call us if you think we might have the incorrect address on file or if you have changed it recently:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

You can find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your understanding and cooperation throughout the COVID-19 pandemic and we will continue to update you on this evolving situation.

Warren Cullum
Senior Vice President Operations