Resort Update – 7 July

Today the New South Wales premier announced that Greater Sydney will remain in lockdown for an extra week. Sydney, the Blue Mountains, the Central Coast, Wollongong and Shellharbour will remain in lockdown until Friday midnight, 16 July. The New Zealand Travel bubble pause also remains in place for NSW and Queensland. The NZ Government is continuing to review their position.

As a result, we have made changes to our COVID-19 cancellation policy.
Most states have hotspot restrictions in effect at the moment and you can find these by visiting the Australian Government COVID-19 Restriction Checker. You can see New Zealand’s restrictions at its Unite Against COVID-19 page. We would recommend you keep up-to-date with the restrictions in your home state and the destinations you are planning to visit.

The following groups will receive an invitation to cancel under the amended COVID-19 cancellation policy:

• Greater Sydney, Wollongong, Central Coast, Shellharbour and the Blue Mountains owners subject to NSW COVID travel restrictions up to July 16, 2021
• QLD and NSW owners subject to New Zealand COVID travel restrictions up to July 16, 2021
• New Zealand owners subject to QLD & NSW COVID travel restrictions up to July 16, 2021

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

Please note: the situation is changing rapidly by state and territory across Australia and across New Zealand. Our teams are closely monitoring the changes and will send out updates, as soon as they become known.

HOTSPOTS
If you live in a known hotspot or have visited one in the time periods stipulated by health authorities, please contact Owner Services and they will apply the cancellation policy on a case-by-case basis.

OTHER OVERSEAS LOCATIONS
All stays at Club Wyndham Denarau Island and Club Wyndham Normandy booked up until August 31, 2021 will be cancelled by Owner Services, as the properties are still closed because of the COVID-19 situation.

If the cancellation policy is applied in any of the above circumstances, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

It is each owner’s responsibility to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation remains confirmed.

Text messages are sent out on the basis of your residential address. If you believe we may have the incorrect address on file, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

You can also find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.

We look forward to welcoming you again soon.

Warren Cullum
Senior Vice President Operations