Resort Update – 6 August

Recent COVID-19 outbursts in multiple states have triggered multiple lockdowns. Fortunately, most of these appear to be short-term.

Travel is still possible for people from Western Australia, Tasmania, South Australia, the Northern Territory, most of Queensland and New Zealand. If you are travelling, please keep up-to-date with all restrictions at your destination and any border crossing for when you return home.

You can find the latest restrictions for Australia at the Australian Government’s COVID-19 Restriction Checker and for New Zealand at the Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS

Most recently, Victoria has announced a seven-day lockdown, beginning last night.

As a result, our Owner Services team is sending the following groups an invitation to cancel their reservations:

• Owners based in Victoria with a reservation with a check-in date on or before August 12
• Owners based outside of Victoria with reservations in Victoria with a check-in date on or before August 12

If either of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

At this stage, our COVID-19 cancellation policy covers the whole of New South Wales until August 28 and South East Queensland until Sunday. Our teams will be looking closely at future announcements from both New South Wales and Queensland.

HOTSPOTS

Although many announcements recently have involved entire states, most states do have a hotspot system that, at times, isolates specific areas. If you live in one or have travelled through one and you are concerned it may affect your reservation, please contact Owner Services:

AU: 1300 850 160

NZ: 0800 850 160

FJ: 00 800 32 63

Intl: +61 7 5512 8021

Or email owner.services@wyn.com

If you need to discuss future reservations, you can also call the Owner Services team. Please be aware that there may be higher than usual call volumes if a government has just made a COVID-19 related announcement.

If the COVID-19 cancellation policy is applied, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation still remains confirmed.

For updates on the policy and other announcements, you can join our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your patience over the last few weeks. Our thoughts are with our owners who are in lockdown; we hope the restrictions are lifted and you can return to your resorts soon.

Warren Cullum

Senior Vice President Operations