Resort Update – 30 September

With vaccination rates picking up and re-openings beginning in some places, the next few months are likely to see plenty of changes when it comes to intra and interstate travel. Our teams continue to monitor government restrictions and respond accordingly.

We would encourage you to keep up-to-date with travel restrictions at the Australian Government’s COVID-19 Restriction Checker and New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS

New South Wales has a roadmap for re-opening based upon vaccination rates with estimates for dates. We are therefore providing the following owners with an invitation to cancel via sms:

• Owners based in Greater Sydney with a reservation due to check-in on or before October 19
• Owners based in regional New South Wales with a reservation outside the state due to check-in on or before October 19
• Owners based outside of New South Wales with a reservation in New South Wales due to check-in on or before October 19

Our teams will be closely following announcements in the coming days. At present, the COVID-19 cancellation policy gives owners in regional Victoria cover for interstate travel and owners in Melbourne cover for all travel until October 26 and owners in ACT cover until October 15 – based on dates from both governments.

HOTSPOTS

If you do not receive a text message and your travel plans are affected because you live in a hotspot (for example, a specific local government area) or visited one during one of the periods outlined by health authorities, please contact Owner Services. Under the policy, Owner Services can waive cancellation penalties on a case-by-case basis in these circumstances.

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

Invitation to cancel text messages are based upon the address the Owner Services team has on file. Please contact Owner Services if you believe that may be incorrect:

AU: 1300 850 160

NZ: 0800 850 160

FJ: 00 800 32 63

Intl: +61 7 5512 8021

Or email owner.services@wyn.com

We expect government restrictions to change in the coming weeks and months and, like you, we do not receive advanced notice. Please be courteous to resort staff as they become accustomed to the “new normal” and comply with the rules that have been set out by health authorities.

In recent days, our Owner Services team have experienced high volumes of calls, mainly because of the changes in restrictions and extension to lockdowns. If your reservation is covered by today’s change or previous changes to the cancellation policy, we ask that you please use the message you will be sent to cancel instead of phoning. Please keep in mind that credits can take up to 14 business days to display in your account – if they have taken longer, please ring the team.

Thank you for your patience this year and our teams are excited to welcome you back for your next stay at one of your resorts.

Warren Cullum

Senior Vice President Operations