Resort Update – 16 December

As COVID-19 restrictions ease across Australia, New Zealand and further afield, we are pleased to see travel return in earnest. Our resort teams have been very excited to welcome more owners back to their club properties in recent weeks.

RESTRICTIONS
There continue to be restrictions across the countries where Club Wyndham South Pacific operates. Our advice is to check the restrictions at your destination and on your return before making a booking. Two excellent resources are the Australian Government’s COVID-19 Restriction Checker and New Zealand’s Unite Against COVID-19 page.

Our teams have been following the protocols set by government. At this point, New South Wales has lifted most restrictions concerning hospitality, while other states and New Zealand are permitting people to stay in accommodation regardless of vaccination status, but mandating that on-property facilities and restaurants/cafes/bars can only be used by people with COVID-19 vaccination. These restrictions differ by state.

CANCELLATION POLICY
As borders have re-opened across a number of states and territories, we have reworked our COVID-19 cancellation policy.

We are offering the following groups of Club Wyndham South Pacific owners the opportunity to cancel:

• Owners based in Western Australia with a reservation outside the state with a check-in date on or before February 5
• Owners outside Western Australia with reservations in the state with a check-in date on or before February 5
• Owners who reside outside of the country where they have a reservation with a check-in date on or before December 31

The Owner Services team will cancel all stays at Club Wyndham Dreamland with check-in dates on or before February 15 and Club Wyndham Normandy on or before March 31. Dreamland and Normandy cancellations will be processed automatically by Owner Services – you do not need to take any further action.

Our teams will continue to follow government announcements and amend the policy further if necessary. We have recently offered cancellations for owners based in Auckland although the city has now moved to orange in New Zealand’s traffic light system, meaning fully vaccinated Auckland residents can travel once more.

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

If you need to update your emails or you have travelled through or live in a hotspot not covered above, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

The Owner Services team will be closed on Christmas Day and will operate at reduced hours over the festive period:

SOCIAL MEDIA
For the latest updates, please consider joining our owner Facebook group using this link. You will need to provide your owner number to join.

I’m excited to announce that Club Wyndham South Pacific now has a new Instagram page! We would encourage you to follow it and check out the inspirational content and travel tips by following us here or by searching @ClubWyndhamSouthPacific on Instagram. Please remember, if you are posting about your club holiday, make sure you include #wyndhamholidays.

It is our sincere hope restrictions can continue easing and we look forward to creating memorable holidays for you and your loved ones during the festive season.

Warren Cullum
Senior Vice President Operations