Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
QLD COVID INFORMATION: Please visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19 to familiarise yourself with the QLD health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**Covid-19 Risk Reduction Plan Alert: As a precautionary measure, the resort facilities have the below restrictions in place:
– Swimming & BBQ Area – Combined maximum 50 pax
– Elevators – Maximum 6 pax
– Gym – Maximum 4 pax
– Outside Spa – Maximum 2 pax
**Sanitiser Stations are now located on every floor, the café and reception.
** Essential Tram Track Works – We have been advised by G:link that tram tracks close to Club Wyndham Surfers Paradise will be undergoing essential maintenance from 17-21 January 2021. These works will include the grinding of the tracks and is required to maintain safety and longer life of the tracks. Works will take place between 9pm and 4.30am and some noise can be expected. During this period, buses will replace trams from 8.30pm to last service.
**The Promenade Cafe and Bar will be reducing it’s trading hours to 07:00 until 14:30 each day due to staff shortages. We will update owners when trading hours return to normal. Thank you for your understanding during this time.
**The Gold Coast City Council has imposed a 3 hour limit for street parking in the Surfers Paradise Central Traffic Area between 9:00am – 5:00pm Monday to Friday. Oversized vehicles are not recommended due to the property’s inner city location and limited parking options for large vehicles i.e. boats, caravans. For oversized vehicles and vehicles exceeding 2m in height please phone the resort in advance and reception staff will endeavour to assist with parking options.**
**Reception is open Monday – Sunday 6am – 10pm and is located on level one of the building. If arriving outside of these hours, please call Wyndham Surfers Paradise security on 5558 1300 to gain access to the building**
**Schoolies: Due to cancellation of the schoolies celebration, Wyndham Surfers Paradise will no longer be participating in the accommodation program for 2020**
**GENERAL INFORMATION
- A $100 cash deposit or a $1 credit card imprint is required upon check-in.
- King bed in main bedroom cannot be split. King single beds in second bedroom can be joined, however must be requested at time of booking.
- Rollaway beds are available at this resort at a cost of A$30 per night
- Club Wyndham Surfers Paradise offers an airport shuttle. For more information click here.
- The Gold Coast Light Rail conveniently links Broadbeach through to Helensvale and runs adjacent to the hotel
- The Super GP Car Race is held annually in October. You may find there will be increased activity in the area
- Schoolies Week runs from November to December each year. During this period, the resort may apply house rules. If staying over this period, please ensure you are familiar with House Rules and Refund Request forms. Signed copies of these documents are required upon check-in.
- Wireless Internet & Movies are available and payable to the resort. This service does incur additional fees and charges of A$5-$7. Use of Wireless Internet is limited to six devices at any one time per Wireless connection. Wireless Internet service is free for Lifestyle Bronze and above owners*. Use of In-Room movies is limited for Lifestyle Bronze and above owners based on tier level benefits. *Club Wyndham Managed Properties only.
- This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.
- There is a Cafe close by you can use.
Escalators are down: The escalators are currently out of service during the COVID-19 pandemic. To gain access to the building please use the outside lift adjacent to the waiting bay to reach level one for check – in. Alternatively you may also gain entry through the main entrance of the building adjacent to the tram lines at the front of the building during reception hours.
Construction is currently taking place over the road on the South Hinterland side of the Wyndham Surfers Paradise building for a new bridge to increase traffic flow over Via Roma. At this stage, there may be traffic delays near the building on the Gold Coast Highway & Remembrance Dr and occasional construction sounds between the hours of 8am and 5pm.
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities for Owners:
- Body Boards
- E-Bike Hire
- E-Scooter Hire
- Movie Nights
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
