The health and wellbeing of our guests and team members is our top priority. To give you peace of mind on your holiday, we have worked with global experts to develop enhanced health and hygiene standards at our hotels and resorts.
We are also monitoring the latest health and travel information from all levels of government, the World Health Organisation and other regional, national and international health bodies and acting on the guidance of those authorities.
You will notice some changes we have made to give you more space and reduce person-to-person contact. Our resort teams are taking the greatest care to make sure these are not intrusive and improve your experience on holiday.
Check-in and check-out
- Suite keys will be thoroughly sanitised and disinfected before being given to you.
Public Areas
- Hospital-grade disinfectants from global hygiene experts Ecolab are being used, particularly on high-touch surfaces including touchscreens, handles, hand railings and elevator buttons.
- New protocols have been developed that are highly effective against viruses.
- Common areas are set out to allow for social distancing.
- Sanitising stations and disinfectant wipes will be placed strategically in common areas for you.
- Masks will be available on request (subject to availability).
Housekeeping
- Apartments will be cleaned using hospital-grade disinfectants from Ecolab.
- Procedures have been designed to minimise cross-contamination.
- Apartments are split into zones and gloves and cloths are changed as staff move from zone to zone.
- All apartments have been deep cleaned recently.
Team training
- Our team members have completed enhanced virus awareness training.
- All team members will regularly wash their hands or use sanitiser. They also will wear protective equipment, including masks and gloves, where required.
- Team members have been trained to assist in health situations – including identifying someone who is unwell.
At times, we will need you to partner with us in our efforts to keep you healthy and safe. For example, if you have a mid-stay clean, we will arrange a time to do the cleaning and we will ask you to leave the room for the duration.
For specific information on each resort, please see below.
Looking for a seamless low contact check-in and check-out experience? Register for express check-in by visiting – https://express.wyndhamap.com/
We recommend you visit your state or jurisdictions latest advice, including those you may be travelling to, prior to booking and travelling:
QLD: https://www.covid19.qld.gov.au/government-actions/roadmap-to-easing-queenslands-restrictions
NSW: https://www.nsw.gov.au/news/nsw-to-ease-covid-19-restrictions-from-friday-15-may
VIC: https://www.vic.gov.au/coronavirus-covid-19-restrictions-victoria
TAS: https://coronavirus.tas.gov.au/families-community/roadmap-to-recovery
FIJI: https://www.fiji.travel/covid-19
Planning a holiday at one of your Club Wyndham South Pacific Club resorts? Click on your resort below to keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
Please keep in mind that as the owner, you are responsible for your guest/s complying with our Club guidelines and regulations, including your guest/s behaviour whilst staying at the resort and any charges resulting from your guest/s usage at the resort.
Some States and territories in Australia have closed their borders to non-essential travel due to COVID-19. Each state or territory has their own entry requirements. Please check most up-to-date information about entry conditions, forms and requirements on the government website of the state and territory you are travelling to.
https://www.interstatequarantine.org.au/state-and-territory-border-closures/
| QUEENSLAND | NEW SOUTH WALES | VICTORIA |
| Cairns | Coffs Harbour – Terraces | Ballarat |
| Crown Towers | Coffs Harbour – Treetops | Dinner Plain |
| Golden Beach | Pokolbin Hill | Lakes Entrance |
| Kirra Beach | Port Macquarie (Flynns Beach) | Phillip Island |
| Marcoola Beach | Port Macquarie (Northpoint) | Torquay |
| Port Douglas | Port Stephens | Melbourne |
| Surfers Paradise | Sydney | |
| Airlie Beach | Shoal Bay | |
| WESTERN AUSTRALIA | TASMANIA | NORTHERN TERRITORY |
| Dunsborough | Seven Mile Beach | Darwin |
| Perth | ||
| NEW ZEALAND | PACIFIC ISLANDS | |
| Rotorua | Denarau Island, Fiji | |
| Wanaka | ||
| Queenstown | ||
| THAILAND | EUROPE | INDONESIA |
| Phuket, Thailand | Tuscany | Club Wyndham Dreamland Bali |
| Bangkok, Thailand | Bavaria | |
| Normandy | ||
| HAWAII | SOUTH AUSTRALIA | JAPAN |
| Ka ‘Eo Kai, Kauai | Adelaide | Yamanakako |
| Bali Hai, Kauai | Kawaguchiko | |
| CWSP Kona | Kusatsu | |
| Tateshina | ||
| Karuizawa | ||
| Hakone-Miyagino | ||
| Hakone-Gora | ||
| Lake Resort | ||
| Nasu | ||
| Katsuura East | ||
| Onjuku | ||
| Awa Kamogawa | ||
| Izu-Kogen | ||
| Izu-Kogen Annex | ||
| Atami |
GUEST BOOKINGS: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham South Pacific Club resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Charges incurred during your stay at Club Wyndham Denarau Island will incur at Credit Card Service Fee of 3.0% in addition to the total amount payable.
Pets are not allowed at any Wyndham Vacation Resorts Asia Pacific, Club Wyndham South Pacific Club or Associate property except in the case of assistance dogs for hearing, mobility or vision-impaired guests, and reservations made in the dog-friendly rooms. Please advise at time of booking if this applies.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
