Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
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Club Wyndham Coffs Harbour – Terraces
Please be aware that, in New South Wales, there are some government restrictions on how far you can travel or where you can go if you are not fully vaccinated. You may therefore be asked about your vaccination status upon arrival at the resort and at local tourist attractions, restaurants, bars, cafes and other establishments.
**Please visit https://www.nsw.gov.au/covid-19/rules to familiarise yourself with the NSW health recommendations prior to commencing your travel in NSW. This includes important information regarding vaccination requirements per the NSW government’s roadmap to reopening.**
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**Covid-19 Risk Reduction Plan Alert: As a precautionary measure, the facilities at the resort are limited. CLOSED: Pacific Bay’s playground is permanently closed and is being removed, our guests are no longer allowed to use their Gymnasium or Sauna. OPEN: (With possible restrictions): Pacific Bay’s Lap pool and terrace pools are open. Pacific Bay’s playground is permanently closed and is being removed. Our guests are no longer allowed to use their gymnasium or sauna. Pacific Bay Restaurant (Breakfast & Dinner only booking necessary), Pacific Bay Bar – Open every day from 4:30pm, Pacific Bay Golf Course & Golf Hut, Charlesworth Bay Family Pool, Tennis Courts & basketball court, Grab-n-Go cafe & Convenience store, Tranquility Beauty & Massage. Club Wyndham owners staying at Terraces are welcome to use the facilities at Club Wyndham Coffs Harbour (Treetops). Please note some restrictions may apply.
Most facilities at Pacific Bay Resort Coffs Harbour are available to Club Wyndham Owners – please note limited facilities available due to Covid-19) with the exception of the gym, sauna & Kid’s Club. Pacific Bay’s restaurant, Bayside Bar & Grill is only open for Breakfast (7:30am – 10am) and Dinner (5:00pm – 9:00pm). They only require reservations for 5 people or more To ensure you continue to enjoy a diverse array of experiences when you holiday in Coffs Harbour, we are currently looking to increase our partnerships with food and beverage outlets through our Lifestyle by Wyndham program, particularly those that offer transport to and from the resort. Several delivery options are currently available for your convenience and we are working on further expanding these in the near future.
**Please note this is not a Club Wyndham Managed property, Lifestyle by Wyndham benefits do not apply**
- For Owners and guests staying at Coffs Harbour Terraces, please check in at Ramada Resort Coffs Harbour (Treetops). Turn into Charlesworth Bay Drive and follow the signs past the Pacific Bay Resort Reception area. The friendly staff at Treetops will help you with any questions you may have during your stay.
- Reception Hours are 7:00am to 11:00pm daily.
- $1.00 for pre-authorisation for owners. If guests cannot provide a credit card for pre-authorisation, $100 cash deposit is required
- Due to local TV Analogue/Digital changeover, Foxtel channel options are very limited.
- Owners with mobility issues should note that all apartments are situated on a hill and the resort does not have elevators. Resort facilities are spread out across the grounds and there are a lot of stairs. One-bedroom and studio apartments don’t have stairs. Please note there are no lifts available at this property.
- Car Parking for Coffs Harbour Terraces is undercover only, with a clearance of 2.1 metres. High vehicles will need to be parked outside in the parking bays along the access road, and guests will need to walk up the hill to the complex. There is no undercover parking for large trailers.
- Rollaway beds cannot be requested at this Property.
- All two-bedroom apartments are interconnecting comprising of a studio and one-bedroom apartment. This room type is not recommended for families with small children. Internal door locks have been removed from internal doors. Due to fire regulations we are not able to provide door stops to prop internal doors open.
- Spa baths are only available in one and two-bedroom apartments. Please note that studios have showers and do not feature spa baths or baths.
- This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.
- The guest laundry at the terraces is closed but only affects Studio apartments as all other apartments have internal laundry facilities (washing machine and dryer)
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Wi-Fi is available at most resorts however it may incur additional charges.We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities to Owners:
- Golf Clubs
- Mountain Bikes
- Cricket Set
- Boogie Boards
- DVD’s
- In room movies
- Boards Games
- Tennis Equipmen
- Basketball Equipment
- Pool Equipment
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
