Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
QLD COVID INFORMATION: Please visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19 to familiarise yourself with the QLD health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**Covid-19 Risk Reduction Plan Alert: As a precautionary measure, the resort facilities have the below restrictions in place:
– Swimming pools – open
– Saunas –Open
– Spa –Open
– Gym –Open
– BBQ Facilities – Open
– Steam rooms – Open
– Games room – Open
– Pool Kiosk – Please note: Kiosk is closed on Tuesdays during quiet period, however will open 7 days a week during school holidays. Hours: 7am – 2pm.
– Reception’s operating hours are from 7am-8pm daily Sunday to Monday
After hours, Nitel will be assisting the guests with enquiries, dial 7 from the room or call the hotel line.
**Foxtel is currently unavailable
**Ross River Virus Warning June/July 2020: Health authorities have reported elevated Ross River virus activity in 2020 across New South Wales & Queensland Australia. Taking extra precautions against mosquito bites is recommended.**
**Schoolies: Schoolie’s celebrations take place between November & December each year. If NOT attending Schoolies, House Rules DO NOT apply. Please make a note on booking that Owner is not attending. If Owner or their guest IS attending Schoolies, House Rules will apply, and a $300 Security Deposit is required, to be paid to the Resort no later than 7 days prior to arrival. It is preferable to have at least one guest staying who is 18 years of age or older, however if this isn’t possible, someone over the age of 18 must check the guest in, and agrees to accept full responsibility for the underage guests.**
**Please note this is not a Club Wyndham Managed property, Lifestyle benefits do not apply**
- A Credit Card imprint ($1.00 pre-auth) is required upon check-in.
- Wyndham Destinations Asia Pacific does not manage Club Wyndham Crown Towers.
- 1 Bedroom View rooms have various views of hinterland, adrenaline park etc and are generally on higher floors, 1 Bedroom No View rooms have street views and are generally on lower floors.
- Apartments have air conditioning (no heating)
- Selected units face the Adrenaline Park; therefore some additional noise may be associated with this.
- The Super GP Car Race event is held annually in October and Schoolies Week runs from November to December. During these busy periods, the resort may apply house rules.
- Foxtel is available in all rooms with limited channels as per our package
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
