Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments. We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensure that you have all the necessary information before booking your holiday.
· **INTERNATIONAL TRAVEL: From April 7 2022 all travellers to Fiji will be accepted regardless of travel origin but they must be vaccinated. Please refer to https://www.fiji.travel/covid-19/travelling-to-fiji and https://www.mcttt.gov.fj/international-travel/ for information on approved vaccines, exemptions and requirements for entering Fiji which also currently include mandatory COVID testing.
In line with Fijian government requirements fully-vaccinated visitors, residents, and citizens will need to conduct a rapid antigen COVID-19 test within 48 hours of arrival. To ensure that the Resort and the Club meet the government guidelines, the Resort has entered into an arrangement with a Ministry of Health & Medical Services (MHMS) approved medical provider Budget Pharmacy to facilitate this testing on site for our guests. Prices of testing and protocols relating to COVID 19 can be found here.When travelling internationally you will require a valid passport with a minimum of six (6) months validity based on your return date to Australia or New Zealand. Wyndham does not issue visas or documentation for re-entry into Australia. It is your responsibility to check that you have current and correct documentation for departing Australia, entry into any countries visited, ports of call or re-entry into Australia. General visa advice can be obtained from www.visalink.com.au . Please ensure you visit this website regarding required visas. ** When travelling to Fiji it is also imperative that you visit http://www.immigration.gov.fj/ to ensure you are able to enter the country and the relevant documentation required.
**ALERT The Fijian Government has announced travellers must have medical travel insurance, with international coverage that covers COVID-19 before travelling. If you or a family member tests positive for COVID-19 during your stay, appropriate insurance will be needed to cover costs related to possible room relocation and booking extensions, rebooking airline tickets and any associated sanitization and/or medical costs.
**ALERT The resort is currently undergoing essential roofing works causing minor disruptions to guest access at intermittent times during the day. These works will be in designated blocks of the resort and access may be limited for safety purposes while contractors are transporting supplies.
**ALERT The resort lobby will be receiving new furniture in the month of April. There may be slight interruptions while this furniture is installed, we apologise for any inconveniences caused.
**ALERT The Beach Shack Bar and Grill will be undergoing an extension to ensure compliance with COVID safe distancing measures. These works have commenced this is a phased project and operating hours of this outlet may fluctuate. Please refer direct to the resort for opening hours of our food and beverage outlets.
**ALERT Due to the international freight crisis some imported food and beverage items may not be available. If a menu item is not available it will be substituted with another like for like for product.
**A credit card service fee of 3.0% is applicable, in addition to the total amount payable. Please note International Travel Money Cards may not be compatible in Fiji. An ATM is available for cash withdrawals from these cards which also incurs a fee of FJD$15 (approx. as at 3 November 2017). EFTPOS facilities are compatible with both Fijian/Overseas cards.**
**All chip enabled cards can be processed with a Tap N Go facility minimizing the handling of the cards, please check with reception.**
**Effective from 1st April 2022, the Fijian Government has removed the Environmental Levies (EL) of 5% on the tourism industry which applies to resort stays at Club Wyndham Denarau Island.**
**If you have any concerns about Dengue Fever in Fiji, please visit the below listed websites. Denarau Island has a fogging program in place to keep the mosquito population down. Yet extra precautions should be taken if travelling outside of Denarau Island.**
Guest Bookings: Please keep in mind that as the Owner you are responsible for your guest’s complying with Club guidelines and regulations, your guest’s behaviour whilst staying at the resort, and any outstanding incidental charges resulting from guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a credit card service fee of 3% in addition to the total amount payable.
Pets: Pets are not permitted at Club Wyndham Denarau Island. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies.
Free Activities to Owners:
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings are paid directly to Owner Services and will incur a credit card service fee of 1.5%, in addition to the amount payable.
Reservation | owner.reservations@wyn.com |
Finance and levies | accounts.receivable@wyn.com |
Travel Club | travel.club@wyn.com |
Customer Care | customerteam@wyn.com |
Club Wyndham South Pacific ARSN 092 334 015
© 2020 Wyndham Destinations Asia Pacific. All rights reserved.
Our Owner Services hours of operation have temporarily changed, as a result of staff absences due to isolation requirements of COVID-19. We will now close at 6pm Australian Eastern Standard Time so we can provide more support during the busier hours of the day.
If you have exhausted your annual Club housekeeping entitlement, you can proceed with your online reservation by selecting the ‘borrow housekeeping’ box prior to proceeding with your reservation.
If your reservation meets the minimum night requirements, a housekeeping token will be returned to your account the next business day. Alternatively you can call Owner Services to make the eligible booking using complimentary housekeeping.
Please note that Privileges complimentary housekeeping will only be awarded for an eligible stay once you have exhausted your annual Club housekeeping entitlement.
For more information please visit
https://clubwyndhamsp.com/activitieshub/changes-to-developer-benefits/
I want to provide General Feedback
I want to provide Positive Feedback
I would like to Make a Complaint