Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
Club Wyndham Dinner Plain – Before you Travel – 2021 Ski Season
VIC COVID INFORMATION: Please visit: https://www.coronavirus.vic.gov.au/ to familiarise yourself with the VIC health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ:
Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
Important Information prior to Travel to Dinner Plain during the 2021 Snow Season
Travel to Dinner Plain
If you have not driven to Dinner Plain before it is STRONGLY recommended to travel during daylight hours and review the Alpine forecast before departing. During weather events the Alpine Road can be closed for long periods of time during the day so travel prepared with warm clothing, food and water for the trip. We recommend travelling to the resort via Omeo as it is the smoother and safer drive, especially during the winter months.
https://www.mthotham.com.au/discover/explore/getting-here/location
Resort Entry
During the declared snow season all visitors to Mt Hotham must pay a resort entry fee, which covers essential winter services provided to guests, including the Mt Hotham Ski Patrol, village snow clearing, free village transport, traffic and car parking services, cross country trail grooming, waste management and environmental management. If you travel directly through the resort from Dinner Plain / Omeo to Harrietville or Harrietville to Dinner Plain / Omeo and do not stop, you will not require a resort entry permit. Your resort exit point must differ from your resort entry point. If using the facilities at Mt Hotham we recommend purchasing your tickets 7 days in advance as this will be the most cost effective option.
https://www.mthotham.com.au/discover/explore/getting-here/resort-entry
Chains
To ensure you and other road users can reach the slopes more safely, diamond pattern wheel chains must be carried during the snow season and fitted when directed. Chains can be hired from several locations prior to ascending the mountain.
https://www.mthotham.com.au/discover/explore/getting-here/chains
Diesel
Make sure your diesel vehicle is well prepared for the cold temperatures at Hotham. If you drive a diesel vehicle, you’ll need to fill up with a special ‘Winter mix’, also known as ‘Alpine Diesel’, which is sold in towns close to Hotham such as Omeo, Bright and Myrtleford. Petrol vehicles do not require special fuel mixes. https://www.mthotham.com.au/discover/explore/getting-here/alpine-diesel
Coaches, Transfers, Alpine Snowball Express provides a professional and economical coach & bus service during the annual snow season. A means of transport to Mt Hotham & Dinner Plain.
https://www.mthotham.com.au/discover/explore/getting-here/coaches-taxis-transfers
Mt Hotham Lift Tickets
Mt Hotham lift ticket prices will vary depending on the day you visit and how early you book. Find your perfect lift tickets by going online and securing your preferred dates at least 7 days in advance to get the lowest possible price.
https://www.mthotham.com.au/lift-pass/lift-tickets/search-and-book
General
Internal Stairs: All room types, with the exception of Hotel Rooms and standard 1 bedroom units, have internal/external stairs and may not be suitable for those with mobility issues.
Air Conditioning: Chalets and Hotel Rooms do not have air conditioning for cooling. A limited number of portable fans are available from Reception if required.
Hotel rooms: are situated in a 2 story building with no elevator access. If ground floor is required, please request at time of booking. Hotel rooms are compact in size – 13m2 plus ensuite. These rooms are not recommended for stays of longer than 3 nights. There are no Cooking facilities in the Hotel Rooms, with an onsite restaurant available 7 days. Please see reception if you require laundry facilities.
1 Bedroom Deluxe (4) – This room type is better suited to 2 adults and 2 children due to compact size.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Special Need Dogs
If travelling with a guide dog within the Alpine Shire Council region, registered guide dogs and their owners need to have valid ID with them at all times. A visitor permit is not required for guide dogs.
Grocery Service: available at selected resorts, click https://vegitation.com.au/ to find out more.
Free Winter Activities to Owners:
Fire Wood
Fire wood, Kindling, Fire Starters and matches are provided to Chalets with fireplaces on arrival, additional supplies are charged at $15.00 per bag of Wood, $10.00 per bag of Kindling, $8.00 per box of Fire Starters and $3.00 per box of matches.
Reception Hours
The main building including Reception and Bar is open from 09:00 to 17:00 Mon-Wed and 09:00 to 21:00 Thur-Sun.
Onsite Restaurant
Elements Restaurant is open for Dinner Thur-Sun 17:00- 21:00. Bookings required.
Spa Pools
A large outdoor spa is available on a booking only basis 7 days a week complimentary for Club Members, please contact our friendly staff to make a booking.
Does your reservation include an apartment move during your stay? The following guidelines apply:
• Guest is responsible for packing own belongings.
• Check out time for the first apartment is 12:00pm (noon).
• Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
• Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on tel:1300850160 (AU), tel:0800850160 (NZ), or tel:008003263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call tel:1300850160.
Highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
| Reservation | owner.reservations@wyn.com |
| Finance and levies | accounts.receivable@wyn.com |
| Travel Club | travel.club@wyn.com |
| Customer Care | customerteam@wyn.com |
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Our Owner Services hours of operation have temporarily changed, as a result of staff absences due to isolation requirements of COVID-19. We will now close at 6pm Australian Eastern Standard Time so we can provide more support during the busier hours of the day.
If you have exhausted your annual Club housekeeping entitlement, you can proceed with your online reservation by selecting the ‘borrow housekeeping’ box prior to proceeding with your reservation.
If your reservation meets the minimum night requirements, a housekeeping token will be returned to your account the next business day. Alternatively you can call Owner Services to make the eligible booking using complimentary housekeeping.
Please note that Privileges complimentary housekeeping will only be awarded for an eligible stay once you have exhausted your annual Club housekeeping entitlement.
For more information please visit
https://clubwyndhamsp.com/activitieshub/changes-to-developer-benefits/
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