Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
POOL WORKS: Please note that we need to complete minor Pool repairs on Wednesday March 16, 2022. The pool will be closed for an estimated timeframe of 2-3 hours on this day.
QLD COVID INFORMATION: Please visit: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19 to familiarise yourself with the QLD health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
**KIRRA BEACH REFURB 2023: This property will be undergoing a refurbishment of Club apartments from 17th April to 20th June 2023. (Dates are subject to change). The resort will endeavour to keep disruption to a minimum. Some noise disturbance may be experienced during this time. Further details will become available in the coming months.
**KIRRA BEACH DEEP CLEAN 2022: Deep Clean Schedule taking place from 15th May to 14th October 2022. Each Monday, from 11am to 2pm there will be jackhammering in order to remove tiles which are being replaced. Some noise may be experienced, however the resort will endeavour to keep disruption to a minimum.
**Covid-19 Risk Reduction Plan Alert: As a precautionary measure, the resort facilities have the below restrictions in place:
– Swimming pool – Open – one person/families per 2 square metres up to 50 persons at a time.
– Outdoor spa and Sauna have now been reopened. 4 persons in the spa or one family and 3 persons in the sauna or one family.
– Outdoor playground – as per social distancing rules
– Bike hire – operating as normal
– Mini golf – operating as normal
**On-Site Cafe Now Open: Available for all day snacks and drinks 7.30am to 7.30pm daily. Dine in or take away. See what amazing food there is here.**
**Room Type Re-classification from 1 July 2021:
| In response to feedback from owners, and partly due to the construction of a new building in front of our Kirra Beach Resort, 14 rooms at this property will undergo a name change from “Ocean View” to “Partial Ocean View”, effective from 1 July 2021. There is no change to credit values, and simply reflects the room location and view. During the transition period (i.e. prior to 1 July) – if you cannot book your entire stay in the same “ocean” room type, you may choose to make 2 bookings – e.g. the first part in ocean view, the remainder in partial ocean view. For example, if you request an ocean view room for 7 nights from 30th June 2021, but that room type is not available for your entire stay, you can book the remaining nights in a “partial ocean view” room, subject to availability. This will require 2 housekeeping tokens/payments, however the resort will endeavour to keep your stay in the same room. If this is the case, the resort will confirm this with you upon arrival, and will authorise the refund of any unused housekeeping paid. This only applies to bookings of the same room type (eg: you are not eligible for a refund if changing from 1 bedroom to 2 bedroom, or ocean view to hinterland) and only applies to bookings with arrivals prior to 1 July 2021. |
- Express Check in- Make your check in seamless with Express Check in.
- If you are arriving early, have you thought about booking the night before so you can check in when you arrive?
- Reception is open 24 hours, seven days a week
- A $100 cash deposit or $1 credit card imprint is required upon check-in.
- Theme park tickets are available for purchase through Reception.
- Limited undercover car parking available.
- No onsite parking is available for boats, trailers and water equipment.
- Be advised there are limited number of cots & high chairs available so some requests cannot be fulfilled. Please contact the resort 24 hours prior to arrival to confirm request.
- Low floor apartments are situated between the ground and fourth floor with no ocean views. Ocean and hinterland view apartments are situated between the fifth and thirteenth floors. Deluxe apartments are situated on the fourteenth floor.
- School Holidays Activities Program, 5-12 years old (inclusive). Please confirm days and sessions with the resort during your stay.
- Grocery Service: available at selected resorts, click here to find out more.
- Wireless Internet & Movies are available and payable to the resort. This service does incur additional fees and charges, contact Owner Services for more information regarding additional cost. Use of Wireless Internet is limited to five devices at any one time per Wireless Connection. Wireless Internet service is free for Lifestyle by Wyndham Bronze members and above owners*. Use of In-Room movies is limited for Lifestyle Bronze and above owners based on tier level benefits. *Club Wyndham Managed Properties only.
- This resort holds Owner Events throughout the year, speak with your resort reception staff for times when checking in.
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behaviour whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Pets: Dogs under the size of 12kg are allowed at Club Wyndham Kirra Beach. For more information please see the link here. Other pets are not allowed at any Club Wyndham, Ramada by Wyndham or Associate property except in the case of hearing, mobility or vision-impaired guests. Please advise at time of booking if this applies.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
Grocery Service: available at selected resorts, click here to find out more.
Free Activities to Owners
- Outdoor Pool Table
- Board Games
- Bike Hire
- Mini Golf
- Beach Equipment
- Surfboard/ Boogie Boards
- Badminton
- E-Bike Hire
- Pool Toys
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
See what's on...
Things to See and Do...
