Planning a holiday at one of your Club Wyndham resorts? Keep informed of special check-in details, parking availability, plus latest resort updates and developments.
We strive to have a website that is accessible to individuals with disabilities. If you encounter any difficulty in using our site, please contact us at Accessibility.AP@wyn.com. We will work with you to ensures that you have all the necessary information before booking your holiday.
VIC COVID INFORMATION: Please visit: https://www.coronavirus.vic.gov.au/ to familiarise yourself with the VIC health recommendations prior to commencing your travel. This includes important information regarding vaccination requirements per the government’s roadmap to reopening.
**Alert**
CRITICAL INFORMATION – MUST READ: Effective from Monday 12th July 2021, all owners/guests checking into CWSP Properties MUST present photo ID in the form of a passport or driver’s license upon check-in. The ID must match the reservation in the Hotel’s PMS (Property Management System) and credit card provided. Guest name MUST be added to the reservation at time of booking, or prior to check-in. Only the Owner Services Team can add or amend a guest name. If owners call a resort to ask for a change to guest name, they will be redirected to Owner Services.
COVID-19 RESTRICTIONS JUNE 2021 – Whilst Covid-19 restrictions have eased in Regional Victoria from 4th June 2021, some restrictions may apply at this property. For example, Some amenities may be closed or have limits on the numbers of people using them, food and beverage options onsite may be limited, Check-in by scanning QR codes is now required by the state government, Reservations must encompass one ‘social bubble’ or be only the one family.
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**Please note this is not a Club Wyndham Managed property, Lifestyle by Wyndham benefits do not apply**
**Please note that due to Covid-19 we have closed the indoor pool until further notice.
**Please note when contacting the Lakes Entrance resort directly please call 03 5155 3533 then select option #2 to reach their reception team. Rather than selecting Option #1 which will direct you to their internal reservations team please contact Club Wyndham Reservations on 1300 850 160 to enquire about making a reservation at this property.**
**Lakes Entrance is a 4 hour drive from Melbourne. Melbourne is closest Club Wyndham resort to Tullamarine airport with Ballarat a 1-1/2 hours’ drive and Torquay is closest Club Wyndham resort to Avalon airport (40 min).**
- Reception operates 7:30am-9:00pm Monday to Friday, 8:00am-9:00pm Saturday and 8:00am-9:00pm Sunday.
- No deposit required as per Covid-19 declaration
- To ensure you make the most of your time in Lakes Entrance and its surrounding region, it is recommended guests hire a car while staying at this resort. Please consider Travel Club by Wyndham for competitive prices on car hire.
- Club Wyndham does not manage this resort.
- Hotel rooms are quite compact and contain only tea/coffee making facilities. These rooms have no kitchen or laundry and are not recommended for stays longer than three nights.
- There is no communal laundry at the resort, however the one and two-bedroom apartments contain a washer and dryer.
- Club Wyndham apartments overlook neighbouring buildings.
- Free Wi-Fi – Maximum 500MB every 24 hours
- Onsite restaurant is open from 7am-10am daily for breakfast, and 5:30-9:00pm for dinner
Guest Bookings: Please keep in mind that as the Owner you are responsible for your Guest’s complying with Club guidelines and regulations, your Guest’s behavior whilst staying at the resort, and any outstanding charges resulting from Guest’s usage at the resort.
Credit Card fees: From 1 September 2016 payments made by credit card for any charges incurred during your stay at a Club Wyndham resort will incur a Credit Card Service Fee of 0.9% in addition to the total amount payable.
Smoking policy: Owners and/or guests are able smoke in the designated smoking areas or on their apartment balconies, if they have one. You cannot smoke in your room at any time and, when smoking on a balcony, the door must be closed – you will be liable for an additional cleaning fee if smoke affects the inside of the room. Please consider other club owners and guests and try to smoke in a way where there is minimal or no chance of affecting others. Thank you.
Pets: Pets are not allowed at most Club Wyndham or Ramada by Wyndham properties. Exceptions apply in the case of hearing, mobility and/or vision impaired guests, please advise at time of booking if this applies, or those staying in dog friendly designated units at designated resorts see here for more information.
Wi-Fi is available at most resorts however it may incur additional charges. We recommend contacting the individual resort reception to find out more.
General:
Does your reservation include an apartment move during your stay? The following guidelines apply:
- Guest is responsible for packing own belongings.
- Check out time for the first apartment is 12:00pm (noon).
- Guest may be unable to check into next apartment until 4:00pm. Luggage can be left at Reception.
- Reception staff are unable to modify bookings to avoid apartment moves. If you have any enquiries, please contact your Owner Services Team on 1300 850 160 (AU), 0800 850 160 (NZ), or 008 003 263 (FJ)
To make the most of the surrounding area, a car is recommended. Discounted car rental rates are available through Travel by Wyndham. Please call 1300 850 160.
Limited cots and highchairs are available at the resorts for use during your stay. Please ensure these are requested at the time of booking and we recommend contacting the resort 24-48 hours prior to your check in to confirm your request.
Credit card payments relating to Fun Time, Bonus Time and One Time Credits bookings will incur a Credit Card Service Fee of 1.5%, in addition to the amount payable.
