Reservations

The number of Vacation Credits you need to book and stay at a particular Resort will depend on the assigned Daily Vacation Credit Value. Each Resort Apartment has been assigned a Daily Vacation Credit Value, which are listed in the latest Club Wyndham South Pacific Resort Guide (“Resort Guide”) and online through http://clubwyndhamsp.com/resort-directory-2019-2020
The Daily Vacation Credit Value of each Resort Apartment depends on:
1. The time of year;
2. The number of bedrooms in the Resort Apartment;
3. The day of the week;
4. The location of the Resort; and
5. Any other factor which the Responsible Entity considers relevant
You can calculate the number of Vacation Credits needed for potential Vacations by referring to your desired resort – http://staging.agileclub.online/resorts/ and selecting Reservations from the top menu.
Owners are sent an updated Resort Guide every second year. An updated Vacation Credit Guide is sent every year as a supplement to the Resort Guide.

Do you have a holiday planned at one of the WorldMark South Pacific Club resorts?

Visit the Resort Updates page to ensure you are informed of special check-in details, parking availability, the latest resort updates and developments.

To view your reservation details please login, and your Reservation details can be viewed under ‘Reservation History‘ on the left hand menu.

Resort Apartments are designed to accommodate certain numbers of guests, so singles, couples, friends and families may find the Resort Apartment size that is perfect for them. To comply with local authority rules, Resort Apartments have set accommodation limits, which are in most cases:

• Suites / Studio Apartment: 2 persons

• One-bedroom Apartment: 4 persons

• Two-bedroom Apartment: 6 persons

• Three-bedroom or Grand Apartment (formally known as penthouse): 8 persons

Please note there are some variations, so please Check with Owner Services or Reservations for specific details, or check the maximum occupancy listed on your confirmation. If you are a non-Australian resident Owner, you are not permitted to stay in one or more of the Resorts in Australia which in aggregate exceeds 4 weeks in any 12 months period unless otherwise consented to by the Australian Treasury or permitted under the Australian Foreign Investment policies, regulations or the like.

TIP: When you have visitors at the Resort, make sure that you do not exceed the room’s occupancy limit.

Blackout Dates are those dates as determined by the WorldMark South Pacific Club from time to time as having very high occupancy and typically include gazetted public holidays and school holidays.

The blackout dates apply to the first exception to the rule: the “3-night Sydney rule” – see below

When booking during Red Season be aware of the following:

• A seven-night minimum stay applies if you book Red Season more than 9 months in advance of your arrival.
•  If booking during Red Season you can choose to split your seven-night minimum stay between two or more resorts (nights must be consecutive and housekeeping fees for both resorts apply).
• You can enjoy a Red Season stay of less than seven nights if you book your apartment within  9 months or less of your arrival.
• There are two exceptions to this rule that allow for a shorter stay even outside of  9 months

The exceptions to this minimum 7-night consecutive stay during Red Season are:

• 3-night Sydney rule

For bookings made more than  9 months in advance, a minimum 3-night stay is now available at Wyndham Vacation Resorts Asia Pacific Sydney.
Note: Standard 7-night minimum stay will still apply during Blackout Dates, see Credit Chart for Sydney  for details.

On 01 June 2006 the Fijian Government  implemented a Service Turnover Tax (STT) (previously known as Hotel Turnover Tax – HTT) which was applied to certain goods and services charged to room accounts. Following consultation with the Fiji Islands Revenue and Customs Authority (FIRCA), FIRCA  advised that STT now applies on Owner and guest accommodation in addition to certain other goods and services charged to room accounts.

Effective for all checkouts from 1 July 2010, the applicable STT on Owner and guests accommodations will also be charged to room accounts on finalisation of your account for settlement on checkout. STT is calculated based on the length of stay at the Fijian resort and applies to the table below. Please note the current STT rates below (in FJD) although it is subject to change.

Please also see Fiji Environment Levy

The Fijian Government announced in October 2015 that it will introduce an Environmental Levy of 6% on the tourism industry commencing 1 January 2016 in exchange for a reduction to the Value Added Tax (VAT).  At present, details of how the new levy will be implemented is not available.  However, if implemented,  Owners and Guests will be required to pay an Environmental Levy, in addition to the Credit values and Service Turnover Tax (STT) that will apply for a stay at WorldMark Denarau Island resort and it will be applied to room accounts for payment on checkout. Further details of this additional fee can be obtained from the Owner Services Team at (or prior to) booking.

If booking during Red Season you can choose to split your seven-night minimum stay between two or more resorts (nights must be consecutive and housekeeping may apply – please refer to the 2016 housekeeping charges).

*Housekeeping charges subject to change.  Please refer to the current PDS.

• One Housekeeping token will cover the housekeeping fee for one stay at any of the WorldMark South Pacific Club by Wyndham properties (one per room per stay is required).
• WorldMark Owners are entitled to one free housekeeping token annually for up to and including 10,000 Vacation Credits owned. For each additional 10,000 Vacation Credits you own, you will receive one additional free housekeeping token.
•  Free housekeeping tokens are renewed each Anniversary Date.
• Free housekeeping tokens that are not used in a particular year will be carried forward to the next year and expire after that year, if unused.
• If a seven-night minimum stay has been split between two different resorts, a housekeeping token/fee will be required for each resort.
• Housekeeping fees or token will also apply when exchanging Vacation Credits with our exchange partners and when making Fun Time bookings.
• *You can borrow your housekeeping token one year in advance. Just remember, if you borrow a housekeeping token there won’t be one in your account at the time of renewal the following year.
• If you have insufficient tokens to complete a booking, the applicable fee will apply. To view housekeeping charges click here to view 2019 rates.

Housekeeping is a fundamental part of delivering ‘as new’ apartments to you time and time again. Here’s how it works:

• A housekeeping service occurs at the end of each Owner’s stay, to ensure that the Apartment is presented clean and fresh for the next WorldMark Owner.
• WorldMark Owners are entitled to one free housekeeping token annually for up to and including 10,000 Vacation Credits owned. For each additional 10,000 Vacation Credits you own, you will receive one additional free housekeeping token. Click here to see how many Housekeeping tokens you are awarded.
• Free housekeeping tokens are renewed each Anniversary Date.
• Free housekeeping tokens that are not used in a particular year will be carried forward to the next year and expire after that year, if unused.
• You can borrow your housekeeping token one year in advance. Just remember, if you borrow a housekeeping token there won’t be one in your account at the time of renewal the following year.
• If a seven-night minimum stay has been split between two different resorts, a housekeeping token (or fee if you do not have sufficient housekeeping tokens) will be required for each resort.
• Housekeeping fees will also apply when exchanging Vacation Credits with our exchange partners and when making Fun Time bookings.
• Please click here to see the 2019 housekeeping charges.

Standard Guidelines
When booking during Red Season be aware of the following:

• A seven-night minimum stay applies if you book into a Red Season more than 9 months in advance of your arrival.
•  If booking during Red Season you can choose to split your seven-night minimum stay between two or more resorts (nights must be consecutive and housekeeping fees for both resorts apply).
• You can enjoy a Red Season stay of less than seven nights if you book your apartment within 9 months or less of your arrival.
• There are two exceptions to this rule that allow for a shorter stay even outside of 9 months.

The exceptions to this minimum 7-night consecutive stay during Red Season are:

• Red 3 to 9 rule

There is no longer a minimum stay requirement for any reservation booked during Red Season 3, 4, 5, 6, 7, 8 and 9.
Note: The exception is the weekend rule when the reservation includes either a Friday or Saturday, where there must be a two-night minimum stay. Eligible resorts below:

Associate Resorts

Certain Resorts which have both club and associate rooms within the same property, have minimum stay requirements.

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* Terms and Conditions apply:

• All bookings made for the above resorts are subject to the rules and instructions as outlined in the WorldMark South Pacific Club Guidelines and Regulations, the Wyndham Vacation Resorts South Pacific Product Disclosure Statement and the WorldMark South Pacific Club by Wyndham Supplementary Product Disclosure Statement.
• Only eligible for stays in Red3 season or higher at resorts that have a Red3 season and onwards (Red3 to Red9).
• For stays in Red1 and Red2 season, or where a resort only has a singular Red season, a 7 night minimum still applies to bookings made more than  9 months in advance.
• A minimum 2-night is required where a booking includes either a Friday or Saturday.
• This benefit is presented to WorldMark Owners by Wyndham Vacation Resorts Asia Pacific as the Developer of WorldMark South Pacific Club by Wyndham.
• This benefit may be withdrawn at any time without notice, at the discretion of Wyndham Vacation Resorts Asia Pacific (the Developer).
• Offer is subject to availability at the time of booking.

Yes, If your preferred resort and/or apartment is not available when you would like it, ask to be put on the waitlist. If a cancellation makes your preferred option available you will be notified by email.

TIP: Have a number of holidays options available, such as different locations and flexible dates, as this will increase your booking chances.

How does a Waitlist work?

Has there ever been a time when your first choice of resort, room type or date for your next holiday was unavailable?

As a WorldMark South Pacific Club Owner, you have the option to place Waitlist requests, which could help you get that holiday you wanted!

All cancellations made by WorldMark Owners are automatically sent to Owners on the Waitlist, before the accommodation becomes available in the general booking system again.

The system searches 24 hours a day, seven days a week for any cancellations that match a request, right up until 14 days* before the requested check-in date. Priority is given to those who have been waiting longest for the resorts or dates that have been cancelled and are now available.

Top tips for getting a match

Request multiple resorts, room types and dates: This will improve your chances of finding a preferred option.

Think experience: When planning your holiday look for locations that will deliver the kind of holiday experience you are looking for! If you put your name on the Waitlist for multiple locations at one time you may just find yourself somewhere fantastic you had not originally planned on.

Be flexible with dates: Try and give a broad time-frame to search, for example, any five to seven nights over a two-week period.

Keep in contact: Don’t miss out on a match! Check your emails regularly to see if you have a match, as new openings will be released within 48 hours of someone making a cancellation.

Whilst we have hundreds of Waitlist matches every week, and many delighted Owners, a Waitlist Request is not a guarantee of a booking. We simply cannot predict if another Owner will cancel the exact dates that you require.

What are the Rules?
You may request a waitlist from :

• 15 days to 13 months prior to check-in date at WorldMark South Pacific Club Resorts¹
• 31 days to 13 months prior to check-in date at Exotic Resorts (Fiji)¹
• 15 days to 11 months at WorldMark, the Club (US) resorts¹
• 15 days to 8 months at Club Wyndham® Plus resorts²
• 15 days to 3 /13 /14 months for Associate Resorts³

1. As set out in the WorldMark South Pacific Club Guidelines and Regulations and PDS
2. As set out in the Privileges by Wyndham Program Rules
3. Booking windows are dependent on if you are a Privileges by Wyndham Member

The Waitlist must follow all WorldMark South Pacific Club Guidelines & Regulations:

• Waitlisting must be done for a full 7-night stay when the desired check in date in more than 9 months in advance
• Less than 9 months in advance the Owner can waitlist for LESS than a week in Red Season 1 and 2
• Any number of days may be waitlisted in White or Blue season at any time
• Any number of days may be waitlisted in Red 3 – Red 9 Season at any time
• The Weekend 2 night minimum also applies – You are unable to waitlist for just a Friday night unless a Thursday or Saturday night has already been confirmed. You are unable to waitlist for just a Saturday night unless a Friday or Sunday nights has already been confirmed.

Ok, I want to put on a Waitlist… What’s next?

To create a waitlist in the WorldMark Reservation system, you must contact the Owner Reservations team by phone or email, and provide the Resort/s, date/s, and room type/s that you would like a Waitlist for.

You must nominate an email address, and preferably also a mobile phone number to be contacted on. To be sure that you never miss a Waitlist offer, when you create a Waitlist, ensure that you nominate an email address that you check often, and check your Junk Mail/Spam settings to accept emails from SPwaitlist@wyn.com

Within 72 hours of your waitlist being created, we will email you to confirm that your waitlist is place. This email will contain the details of resort, dates, and room type that the Waitlist is searching for.

If a match is found, the system will automatically email a ‘Waitlist Offer’ to the email address you provided, and the accommodation will hold on your account for 48 hours, allowing you time to consider the offer and respond. We will also attempt to send you a follow up SMS when a match has been found.

Now sit back and relax, and we’ll do the searching for you!

How do I accept a Waitlist Offer?

Simply respond to the email offer, or speak with one of our friendly team within 48 hours.

• Owner Services can be contacted on (AUS) 1300 850 160 (NZ) 0800 850 160 (FJ) 008 003 263.  Office hours are Monday – Friday 7am – 8pm, Saturday and Sunday 8.30am – 4.30pm AEST.
• Discovery by Wyndham Members (AUS) 1300 306 026 (NZ) 0800 306 026. Office hours are Monday – Friday 7am – 5pm AEST.

Be sure to advise if the Waitlist Offer you are accepting is to replace an existing reservation so that the appropriate booking is cancelled.

If there are any applicable fees associated with this reservation (e.g. Housekeeping) we will need to speak with you to arrange payment prior to confirmation. Please be aware your reservation is not confirmed until all applicable fees are paid and a confirmation number is issued.

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*30 days for Exotic Locations

Simply complete the Reservations Authority Form and send it back to us:

• By Post: Owner Services Department, Wyndham Vacation Resorts Asia Pacific Pty Ltd, PO Box 7493, Gold Coast MC QLD 9726, Australia 
• Fax: +61 (0)7 5512 8472
• Email: owner.services@wyn.com

This authority form will authorise the person(s) listed  to make Owner reservations on the specified WorldMark South Pacific Ownership, and may also be extended to RCI memberships (optional)

When booking during Red Season be aware of the following:

STANDARD GUIDELINES

• A seven-night minimum stay applies if you book in Red Season more than  9 months prior to your arrival.
• Split week: The seven-night minimum stay can be split over multiple resorts.
  Housekeeping applies to each separate resort.
• There are two exceptions to this rule that allow for a shorter stay even outside of  9 months

EXCEPTIONS TO THE RULE

• 3-night Sydney rule

For bookings made more than  9 months in advance, a minimum 3-night stay is now available at Wyndham Vacation Resorts Asia Pacific Sydney.
Note: Standard 7-night minimum stay will still apply during Blackout Dates, see Credit Chart  for details.

• Red 3 to 9 rule

There is no longer a minimum stay requirement for any reservation booked during Red Season 3, 4, 5, 6, 7, 8 and 9.
Note: The exception is the weekend rule when the reservation includes either a Friday or Saturday, where there must be a two-night minimum stay. Eligible resorts below:

* Terms and Conditions apply:

• All bookings made for the above resorts are subject to the rules and instructions as outlined in the WorldMark South Pacific Club Guidelines and Regulations, the Wyndham Vacation Resorts South Pacific Product Disclosure Statement and the WorldMark South Pacific Club by Wyndham Supplementary Product Disclosure Statement.
• Only eligible for stays in Red3 season or higher at resorts that have a Red3 season and onwards (Red3 to Red9).
• For stays in Red1 and Red2 season, or where a resort only has a singular Red season, a 7 night minimum still applies to bookings made more than  9 months in advance.
• A minimum 2-night is required where a booking includes either a Friday or Saturday.
• This benefit is presented to WorldMark Owners by Wyndham Vacation Resorts Asia Pacific as the Developer of WorldMark South Pacific Club by Wyndham.
• This benefit may be withdrawn at any time without notice, at the discretion of Wyndham Vacation Resorts Asia Pacific (the Developer).
• Offer is subject to availability at the time of booking.

All WorldMark South Pacific Club apartments are assigned by the Best Fit Computer System, which ranks rooms in order of preference, assigning the highest priority room to reservations made the furthest out. This is a good reason to book early!

To be fair to all owners and ensure all reservations can be accommodated, we are unable to guarantee requests for specific views or specific unit locations as all units are ranked by order of preference with the ‘Best Fit’ System, which allocates the best unit available for the period of your stay, giving preference to the reservations made furthest out.

The ‘Best Fit‘ system is outlined in your Resort Guide and is a computerized allocation system. As we run at such high occupancy all year round this system enables us to take the highest number of reservations by minimising gaps in the occupancy of each resort. With so many variations in reservation with different lengths of stay and check-ins occurring 365 days a year, the allocation of rooms is like a huge jigsaw puzzle. By following the ‘Best Fit‘ system the computer guarantees us that all of the pieces will fit together and we will be able to accommodate the maximum number of reservations. The computer continuously juggles the reservations to ‘best fit’ all owners until the arrival date when a specific apartment is allocated.

For example: If you make a reservation 13 months in advance and the highest priority apartment at the resort is already occupied on your day of arrival, you will be allocated the next best apartment available for the duration of your stay. To be fair to all owners and for the ‘Best Fit’ system to work effectively we are unable to override and change allocations for specific requests, unless for a medical reason when documentation is provided.

In situations where the booking requires only a slight change i.e to add an extra night, we recommend calling the Owner Services Centre on the contact details below.

Please note that in some circumstances a forty-eight hour waiting period between a cancellation and a new reservation will apply.

To cancel and rebook a reservation online please be aware that any availability that you previously held may be lost and may not become available for you to rebook.

1. Log onto http://staging.agileclub.online/ click on the ‘Owner Log On’ button.

2. Enter your WorldMark Owner number and password.

3. Click on ‘Reservation History’.

4. Select the booking you wish to change and click ‘Yes, Cancel this Reservation’.

5. Rebook your holiday if it is available using your new details by the usual online booking process.

Remember

• You can view, or cancel your holiday reservations online at http://staging.agileclub.online/ or by phoning the Owner Services Centre.

• Please note that some cancellations may be subject to a fee. Emergency cancellations are considered on a case-by-case basis. Please provide appropriate documentation.

For more information contact the Owner Service Centre.

	AU:   1300 850 160 NZ:   0800 850 160 FJ:     00 800 32 63 Intl:  +61 7 5512 8021
	+61 7 5512 8472
	owner.services@wyn.com
	Box 7493 GOLD COAST MC QLD 9726 Australia
	Mon – Fri 7:00am – 8:00pm AEST, Sat – Sun 8:30am – 4:30pm AEST

For more information please contact our Owner Services Centre

	AU:   1300 850 160 NZ:   0800 850 160 FJ:     00 800 32 63 Intl:  +61 7 5512 8021
	+61 7 5512 8472
	owner.services@wyn.com
	Box 7493 GOLD COAST MC QLD 9726 Australia
	Mon – Fri 7:00am – 8:00pm AEST, Sat – Sun 8:30am – 4:30pm AEST

You can view any specials available to Owners at www.worldmarksp.com/hotdeals

In addition, view heavily discounted packages on www.grabit.worldmarksp.com

The development of the Worldmark South Pacific Club by Wyndham resort portfolio is impacted by many different factors including current market conditions and Owner demand. New resorts, destinations and locations are partially based on where our Owners tell us they want to holiday. One of the key elements of our vacation ownership product is a wide range of choice for our diverse Owner base. Our goal is to continue providing this variety, both in location and value, for our Owners.

The number of credits issued to Owners is directly related to the amount of resort accommodation available for Owners to utilise. As a measure to protect Owners, Wyndham Vacation Resorts South Pacific Limited cannot issue more Vacation Credits than are created by placement of resort apartments into the Worldmark South Pacific Club. Unfortunately this does not guarantee that Owners will always receive their desired time and place in their request for accommodation.

Some tips on how to increase your chance to achieve your desired accommodation reservation include the following:

• Plan your holidays as early as possible. You can book your WorldMark South Pacific Club Resorts 13 months in advance. Plan ahead and book early so you don’t miss out!
• Keep your Resort Guide handy at all times. Your Resort Guide provides extensive information about all the resort locations and the number of Vacation Credits required for particular apartments throughout the year.
• Download our handy holiday planner, which allows you to record your holiday plans. You can build your ideal holiday wish list, keeping all the important details together.
• Look out for special offers in our E-newsletters or on our website http://staging.agileclub.online/, and in Destinations magazine.
• Stay up to date. We regularly run Owner Education Workshops focusing on how to plan your next holiday and getting the most out of your WorldMark South Pacific Club Ownership. You can book your next Owner workshop online now at http://www.worldmarksp.com/ownerworkshops.
• Contact our Owner Service Centre, open 7 days a week, for assistance with using your Vacation Credits.
• Keep your Annual Levies up-to-date to ensure you can access all the benefits available to you as a WorldMark South Pacific Club Owner.  Annual Levies cover the upkeep, maintenance and repair of resort accommodation within the WorldMark South Pacific Club.
• Consider paying your Annual Levies by direct debit, so you’re always up-to-date. Contact accounts.receivable@wyn.com to arrange. If you already have a password to pay online, click the link below to pay your levies now: Pay Now

Eligible owners can confirm a North American WorldMark the Club Resort up to eleven (11) months prior to check in.

Premier owners can confirm applicable Associate Resort reservations up to 3 months in advance, and Privileges members can reserve an Associate Resort up to 14 months in advance (contract permitting).

You can enjoy a Red Season stay of less than seven nights if you book your Apartment within nine (9) months or less of your arrival.

An Owner may request a Bonus Time reservation; be it either a combined reservation or stand alone reservation, up to fourteen (14) days prior to the requested arrival date.

A Bonus Time reservation for Exotic Resort inventory may be made up to thirty (30) days prior to the requested arrival date.

If an Owner wishes to request a Bonus Time reservation for a Guest to occupy an Apartment without the presence of the Owner for any days of the reserved period, such request may only be made within five (5) days prior to arrival.

As you would expect, weekends are one of the busiest times. To ensure all WorldMark Owners have an equal chance to enjoy a weekend break, the following guidelines apply:

Weekend Only Stays

One Friday and Saturday night booking can be held at any one time for each full block of 6,000 Vacation Credits Owned.

Weekend Use

A two-night minimum stay applies when booking and staying a Friday or Saturday night; unless only one of those nights is available.

1. Log onto http://staging.agileclub.online/ and click on the ‘Owner Log On’ button

2. Enter your WorldMark Owner number and password

3. Click on ‘Reservation History’.

4. Select the booking you wish to cancel and click ‘Yes, Cancel this Reservation’.

You may cancel your reservation without penalty (or loss of Vacation Credits) If you cancel within the periods set out below.

In some cases where credits have been penalised, an owner has the opportunity to apply to have these penalised credits reinstated.  These are :

• If another WorldMark Owner books the period you have cancelled (if you cancelled after the date on your confirmation letter). Please call the Owner Services Centre after the date of your intended stay, to check if your apartment was re-booked. Please note:  Only credits that have not past their expiry date are eligible for reinstatement due to resold nights.
• If the cancellation was due to a medical emergency, or death, in the immediate family (defined as Mother, Father, Brother, Sister, Spouse or Child).

To be fair to all WorldMark Owners, cancellations are subject to specific guidelines. For bookings made at WorldMark South Pacific Club resorts, WorldMark Owners may cancel:

• 30 days before use when you’ve booked 13 months to 61 days in advance.
• 10 days before use when you’ve booked 60 to 15 days in advance.
• 48 hours before use when you’ve booked 14 days to 48 hours in advance.

(WorldMark Owners who do not cancel within these noted timelines will forfeit the number of Vacation Credits. In the case of a Bonus Time booking, WorldMark Owners will be responsible for the Bonus Time fee for that use)

• No cancellations are permitted for bookings made less than 48 hours prior to use.
• Cancellation policies may vary at Associate Resorts.

After Hours bookings for Check-in within 48 Hours or Less

To ensure a smooth check in, bookings for check-in within 48 hours of arrival need to be made via WorldMark Owner Services (over the telephone).  If you see availability online, outside of WorldMark Owner Services operating hours we can still assist!

1. Contact the Resort directly.
2. Let them know that you are a WorldMark South Pacific Owner, and you have seen availability online.
3. Confirm if you want to pay using your Vacation Credits, Bonus Time or Fun Time.
4. Enjoy your holiday!

The Resort will then alert Owner Services who will complete the booking on your account when they open (Owner Services may need to contact you to confirm payment, for instance if you are making the booking using a cash payment).

Please note that this process isn’t currently supported at properties that are not managed by the Club or Wyndham (Cairns, Pokolbin Hill, Port Stephens, Crown Towers, Lakes Entrance).

Please click on the below link to download your holiday planner.

Holiday Planning Tools:

• Credit Calculator
• Credit Optimization
• Availability Outlook
• Holiday Inspiration
• Travel Club

Then, we recommend you attend one of our Owner Education Workshops.

Reservations can be made up to:

• 13 months in advance for WorldMark South Pacific Club by Wyndham resorts
• 11 months in advance for WorldMark Owners who are eligible to access WorldMark, The Club resorts (USA, Canada and Mexico)

The Parent Company owns, operates and maintains the computerised reservation systems of WorldMark South Pacific Club for Owners of WorldMark South Pacific Club to utilise. The computerised reservation system is monitored as part of the Club’s Compliance Plan to facilitate resort accommodation reservations in compliance with the Constitution and Guidelines and Regulations.

The computerised reservation system has been coded to recognise any breach of the Guidelines and Regulations ensuring that Owners are not able to make reservations that will be in breach of the Guidelines and Regulations.

The Club maintains a defect and change-request list which outlines reservation system issues. Any defects in the reservations system are therefore identified and fixed, and functionality is tested before they are implemented.

In order to ensure that rights and interests of Owners are protected, the computerised reservation system produces reports to show data such as reservations, payments, arrivals and resort occupancy figures to demonstrate the system is maintaining accurate records and is functioning correctly.