Resort Update – 12 August

NEW COVID-19 RESTRICTIONS ANNOUNCED IN NEW ZEALAND
Late yesterday, the New Zealand government announced the re-introduction of travel restrictions after the discovery of new COVID-19 cases. Level three restrictions have been introduced in Auckland, which effectively require people to stay inside their bubble for the next three days and limit inter-regional travel.

The rest of the country is on level two restrictions, which still permit domestic travel. You can see the full government announcement here.

At this point, both Club Wyndham South Pacific properties in New Zealand will continue to operate. After their June re-opening, both properties rolled out improved hygiene standards and social distancing protocols in line with COVID-19 best practice. These are still in place.

Our Owner Services team will systematically work through reservations due to begin today, tomorrow or Friday at the club’s New Zealand properties that were made by owners with a residential address in Auckland. If this applies to you, our Owner Services team will be in touch to confirm the cancellation and your credits will be returned or, if the credits have expired, a voucher will be issued within 14 days for future use. There is no need for you to call unless you are not currently residing in Auckland and are yet to update your address.

We are being guided by advice from the New Zealand government and our policy will be reviewed when the government provides further updates in three days’ time.

OWNER SERVICES
As these restrictions are based on place of residence, it is important that we have your correct details on file. If you think we might have the incorrect address or if you have changed your address recently, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
owner.services@wyn.com

CANCELLATION POLICY
This change in restrictions has meant we have made a temporary change to our COVID-19 cancellation policy. Use this link to see the most up-to-date policy at any time.

For the latest updates about our cancellation policy and COVID-19, I would like to invite you to join our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your continued patience and understanding as we navigate this unprecedented situation together. We look forward to seeing you at your resorts soon.

Warren Cullum
Vice President Operations