Resort Update – 13 July

With the escalation of COVID-19 cases and lockdown in Sydney, some states have re-introduced travel restrictions for either the severely affected areas or the entire state of New South Wales. Our thoughts are with all our Club Wyndham South Pacific owners caught up in the Sydney lockdown and those who have again been forced to change their travel plans.

You can find the latest restrictions on domestic travel by visiting the Australian Government COVID-19 Restriction Checker. New Zealand’s restrictions are at the Unite Against COVID-19 page. We would recommend you keep up-to-date with the restrictions in your home state and your destination prior to travelling.

STATE COVID-19 RESTRICTIONS
We have amended our COVID-19 cancellation policy in response to the changing situation in Sydney and nearby parts of New South Wales.

The following groups will receive an invitation to cancel from Owner Services:

• Owners based in New South Wales and the ACT with reservations in any club resort, due to check-in on or before July 31
• All owners travelling into New South Wales from elsewhere, due to check-in on or before July 31

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you. Cancellation is optional as some owners have chosen to gift their reservations to guests if they have not been able to utilise their reservations.

HOTSPOTS
If you do not receive a message and your travel plans are affected because you live in a different hotspot or visited one during one of the periods outlined by health authorities, please contact Owner Services. Under the policy, Owner Services can waive cancellation penalties on a case-by-case basis in these circumstances.

INTERNATIONAL RESORTS
At this point, Club Wyndham Denarau Island, Club Wyndham Normandy and Club Wyndham Dreamland Resort Bali are closed.

The Owner Services team has already given owners with bookings at these three resorts the opportunity to cancel their August reservations without penalty, and will now do the same for September reservations, based on the state of the COVID-19 situation in these markets.

If the cancellation policy is applied in any of the above circumstances, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

Please remember that it is your responsibility to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation still remains confirmed.

The Owner Services team bases the cancellation invitations on the residential addresses it has on file. If you believe the team may not have your correct address, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

The latest updates are also on our owner Facebook group using this link. You will need to provide your owner number to join.

Our thoughts are with those most impacted by COVID-19 and the restrictions used to contain it. We join you in hoping this will soon be back under control and we look forward to welcoming you soon.

Warren Cullum
Senior Vice President Operations