Resort Update – 14 August

NEW COVID-19 RESTRICTIONS EXTENDED IN NEW ZEALAND

The New Zealand government has announced the extension of travel restrictions over the country after the discovery of more COVID-19 cases. These restrictions will last until 26 August.

Level three restrictions are in effect in Auckland, which require people to stay inside their bubble until 26 August and limit inter-regional travel. The rest of the country is on level two restrictions, which still permit domestic travel. You can see the full details here.

Both Club Wyndham South Pacific properties in New Zealand will continue to operate. Improved hygiene standards and social distancing protocols have been implemented at the resorts since June 2020, in line with COVID-19 best practice.

From Monday, our Owner Services team will systematically work through reservations during the affected period at the club’s New Zealand properties that were made by owners with a residential address in Auckland. If this applies to you, our Owner Services team will be in touch to confirm the cancellation and your credits will be returned or, if the credits have expired, a voucher will be issued within 14 days for future use. There is no need for you to call unless you are not currently residing in Auckland and are yet to update your address.

We are being guided by advice from the New Zealand government and our policy will be reviewed when the government provides its next update.

OWNER SERVICES
It is important that we have your correct details on file, as some restrictions now are based on your place of residence. If you think we might have the incorrect address or if you have changed your address recently, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
owner.services@wyn.com

CANCELLATION POLICY
Once again, we have made a temporary change to our COVID-19 cancellation policy. Use this link to see the most up-to-date policy at any time.

For the latest updates, please consider joining our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your continued patience and understanding as we navigate this unprecedented situation together. We look forward to seeing you at your resorts soon.

Warren Cullum

Vice President Operations