Resort Update – 15 October

Most countries in this region have begun to reveal their re-opening plans as vaccination rates start to draw closer to 80 per cent. However, there are still some lingering lockdowns and restrictions to navigate so we have amended our COVID-19 cancellation policy accordingly.

Before travelling, we encourage you to check the latest restrictions at the Australian Government’s COVID-19 Restriction Checker and New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS
While New South Wales has announced a re-opening to international travel from November 1, it has also stated that Sydney residents will not be able to travel to regional areas until that date.

Tasmania has announced a three-day lockdown beginning today, while in New Zealand, Auckland’s Alert Level 3 restrictions have been extended until October 18.

Our Owner Services team is offering an invitation to cancel to:

• Owners based in Sydney with a reservation due to check-in on or before October 31
• Owners based in regional New South Wales with a reservation outside New South Wales due to check-in on or before October 31
• Owners based outside of New South Wales with a reservation in New South Wales due to check-in on or before October 31
• Owners based in Tasmania with a check-in date on or before October 18
• Owners based in Auckland with a check-in date on or before October 18

Our teams are closely following government announcements and we will extend the policy further if required.

HOTSPOTS
If you live in or have travelled through a region or state that has been flagged as a hotspot and your travel plans are affected, please contact Owner Services. Under the policy, Owner Services can waive cancellation penalties on a case-by-case basis in these circumstances.

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

If you believe we have your incorrect details on file, we ask that you please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

When government announcements are made, Owner Services call queues often rise. If all you need to do is cancel, we recommend using the text message. If you are ringing to find out about your credits, please be aware that they can take up to 14 business days to display in your account.

Today’s announcement about international travel for vaccinated people to New South Wales is a positive development, made all the more significant by the length of time national borders have been closed. We hope this re-opening will go ahead as planned and it is the first of many such announcements.

Thank you for your patience during this time and we look forward to welcoming you on your next holiday.

Warren Cullum
Senior Vice President Operations