Resort Update – 18 December

After the announcement of a new COVID-19 cluster in New South Wales, a number of states have chosen to re-implement border restrictions overnight. We empathise with the families whose holiday plans will be affected.

Our team has been closely monitoring the latest government restrictions and responding as appropriate throughout the course of the year in order to keep our Club Wyndham South Pacific owners safe. In the wake of these latest changes to restrictions, we have updated our COVID-19 cancellation policy, which you can read here.

To follow the latest in both border and gathering restrictions in Australia, you can look at the Australian Government’s COVID-19 Restriction Checker.

NORTHERN BEACHES RESIDENTS WHO HAVE NOT TRAVELLED
Some states and territories have earmarked the New South Wales Northern Beaches region as a COVID-19 hotspot and put restrictions around the entry of people who have visited the region since December 11.

Our Owner Services team will issue all owners with a residential address in the Northern Beaches region with a reservation outside the state between now and the end of January a text message, inviting them to cancel their reservation.

If this applies to you, please confirm the cancellation and your credits will be returned or, if the credits have expired, a voucher will be issued within 14 days for future use.

If you have been in the Northern Beaches region at any time since December 11 and you have a reservation in the coming days, please look at the restrictions where you are travelling and contact Owner Services promptly if you are required to cancel your reservation.

NORTHERN BEACHES RESIDENTS OR VISITORS CURRENTLY AT CLUB PROPERTIES
A number of state governments have put in place restrictions for people who have already travelled from (or through) the Northern Beaches region in the last week. These may involve a period of mandatory self-isolation. Each state is different so we ask that, if this is the case, you immediately call reception at the resort where you are staying and adhere to the directions you receive.

The Owner Services team has endeavoured to contact these affected owners already, using its owner database. If you are affected by this and have not been contacted, we would urge you to call reception where you are staying.

The directions which will be provided by our team will be in line with government restrictions and health guidelines.

VICTORIA RESORTS
Victoria has implemented a quarantine period for anyone travelling from the Greater Sydney region, rather than just the Northern Beaches region. It requires isolation only until a negative test is returned, but this isolation cannot be completed at a club resort.

Our Owner Services team will issue all owners with a residential address in the Greater Sydney region and a reservation in Victoria between now and the end of January a text message, inviting them to cancel their reservation.

If this applies to you, please confirm the cancellation and your credits will be returned or, if the credits have expired, a voucher will be issued within 14 days for future use.

WA RESORTS
WA has implemented a quarantine period for anyone travelling from New South Wales, rather than just the Northern Beaches region.

Our Owner Services team will issue all owners with a residential address in New South Wales and a reservation in WA between now and the end of January a text message, inviting them to cancel their reservation. Likewise, our team will issue a text message to WA owners who were travelling to New South Wales during the same period, as they would be subject to restrictions on return.

If this applies to you, please confirm the cancellation and your credits will be returned or, if the credits have expired, a voucher will be issued within 14 days for future use.

With the reintroduction of some border restrictions, please check restrictions on travel and overnight accommodation both at your intended destination and home state before making a booking. There may also be some reduced facilities at resorts under COVID-19 regulations.

OWNER SERVICES
Many of these restrictions depend on where you are travelling from and the areas you have visited in the last week.  Please call the Owner Services team if you think we might have the incorrect address or if you have changed your address recently:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
owner.services@wyn.com

For the latest updates, please consider joining our owner Facebook group using this link. You will need to provide your owner number to join.

Please rest assured, we have a specialist team monitoring the situation and we will let you know of updates to this policy accordingly. Thank you for your patience and understanding throughout this year and we will continue to keep you informed.

Senior Vice President Operations
Warren Cullum