Resort Update – 18 May
May 18, 2021 | Owner Announcements
The travel bubble encompassing Australia and New Zealand continues to function, despite a few small scares. COVID-19 travel restrictions have been limited to hotspots recently and our teams continue to monitor these closely, in order to assess potential disruptions to owner travel plans.
Broadly, international travel restrictions are persisting. We continue to decide on the status of international resorts on a month-by-month basis, paying close attention to local circumstances.
AUSTRALIAN AND NEW ZEALAND STAYS
For the month of June, Australian owners who are subject to COVID-19 hotspot restrictions either during travel or upon returning home will have the ability to cancel their reservations without penalty up to 24 hours before check-in.
If this applies to you, please call Owner Services so the team can assess your travel plans and make arrangements. Affected owners will have their credits returned or, if they have expired, a voucher will be issued within 14 days for future use. Reservations made after May 7, 2021 will be subject to the standard cancellation policy.
New Zealand owners staying domestically are subject to the standard cancellation policy at this point, as there are no domestic restrictions.
INTERNATIONAL STAYS
Club Wyndham South Pacific owners with reservations secured before January 25, 2021, that involve travelling overseas will be able to cancel without penalty seven days prior to check-in.
If this applies to you, please call Owner Services so the team can assess your travel plans and make arrangements. Affected owners will have their credits returned or, if they have expired, a voucher will be issued within 14 days for future use.
OVERSEAS RESORTS
Club Wyndham Denarau Island, Club Wyndham Dreamland Bali and all European properties will be closed during June. The Owner Services team has begun cancelling the reservations for the month. If you are affected, you will receive a message informing you and your credits will be returned to your account or, if they have expired, a voucher will be issued within 14 days for future use.
Properties in Thailand, Hawaii and Japan are open and can be used by locally based owners. Owners with reservations who are not based locally will be given the option to cancel. If that cancellation applies to you, please confirm the cancellation using the message that you will be sent. Reservations made before January 25, 2021 can be cancelled seven days prior to check-in without penalty while those made on that date or afterward are subject to the standard guidelines. If those conditions are met, the Owner Services team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.
Please note that it is each owner’s responsibility to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation remains confirmed.
OWNER SERVICES
If you are unsure of whether your reservation fits into the above policy or you would like to update your details, please contact the Owner Services team:
AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com
You can also find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.
We wish you happy and safe travels during June and we look forward to welcoming you to one of your resorts.
Warren Cullum
Senior Vice President Operations
