Resort Update – 2 September

The Victorian Government has announced an extension of its statewide lockdown until September 23, although has left open the possibility of an early exit for regions outside of Greater Melbourne.

For those who are travelling, please keep up-to-date with the latest restrictions as you transit to and from your destination by checking either the Australian Government’s COVID-19 Restriction Checker or New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS

Our Owner Services team is in the process of offering the following groups an invitation to cancel their reservations:

• Owners with bookings at any of the six Victorian resorts with a check-in date up to and including September 23
• Owners from Victoria with interstate or international bookings with a check-in date up to and including September 23

Our teams are continuing to monitor announcements about extensions to restrictions and we will be paying particular attention to New South Wales and the ACT in the coming days. You can find the most up-to-date COVID-19 cancellation policy on the club website.

HOTSPOTS

If you live in or have travelled to a hotspot not covered above or have a circumstance that will prevent you travelling that is not yet covered by the above policy, please contact our Owner Services team:

AU: 1300 850 160

NZ: 0800 850 160

FJ: 00 800 32 63

Intl: +61 7 5512 8021

Or email owner.services@wyn.com

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

In recent days, our Owner Services team have experienced high volumes of calls, mainly because of the changes in restrictions and extension to lockdowns. If your reservation is covered by today’s change or previous changes to the cancellation policy, we ask that you please use the message you will be sent to cancel instead of phoning. Please keep in mind that credits can take up to 14 business days to display in your account – if they have taken longer, please ring the team.

Our thoughts are with our owners who continue to be in lockdown and others who have had travel plans disrupted. We would encourage you to continue making those plans and we look forward to welcoming you on those future holidays.

Warren Cullum

Senior Vice President Operations