Resort Update – 20 August

The New South Wales Government has today announced the lockdown in Greater Sydney will be extended until the end of September, while lockdown in regional areas will be lifted on schedule – on Saturday, 28 August.

If you are travelling, please keep up-to-date with the latest restrictions as you transit to and from your destination by checking either the Australian Government’s COVID-19 Restriction Checker or New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS

With the New South Wales government today providing a timeframe on its lockdown, we are in a position to provide an extension to our COVID-19 cancellation policy. New Zealand has also announced an extension of its lockdown another four days.

Our Owner Services team is in the process of contacting the following groups with an invitation to cancel their reservations:

• Owners based in the Greater Sydney area (excluding Shellharbour or the Central Coast) with a reservation with a check-in date on or before September 30
• Owners based in other parts of New South Wales with reservations outside the state with a check-in date on or before September 30
• Owners based outside New South Wales with a reservation in New South Wales with a check-in date on or before September 30
• Any additional owners with reservations at Club Wyndham Sydney with a check-in date on or before September 30
• New Zealand owners with reservations with a check-in date on or before August 24

Our teams continue to monitor the announcements about government restrictions and you can find the most up-to-date COVID-19 cancellation policy on the club website.

HOTSPOTS

If you live in or have travelled to a different hotspot and therefore cannot fulfil your reservation, please contact our Owner Services team:

AU: 1300 850 160

NZ: 0800 850 160

FJ: 00 800 32 63

Intl: +61 7 5512 8021

Or email owner.services@wyn.com

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Considering these new restrictions, we expect Owner Services call queue numbers to fluctuate.

To assist our team and all other Owners, we ask that you please cancel through the message you will be sent. If you are checking on the status of your credits, the credits can take up to 14 business days to display in your account. If you have not received them in that timeframe, please contact Owner Services.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

For updates on the policy and other announcements, you can join our owner Facebook group using this link. You will need to provide your owner number to join.

An extended lockdown is a disappointing development for both New South Wales and New Zealand and our thoughts are with all our owners who are in lockdowns. We hope that this will be the last of them and our teams can welcome you back on holiday soon.

Warren Cullum

Senior Vice President Operations