Resort Update – 20 July

Today, both the Victorian and South Australian state governments have made announcements about lockdowns in their respective states. Our teams continue to monitor the latest developments and restrictions, and act accordingly.

When travelling, please keep up-to-date with restrictions in your home state and your destination. The latest from all Australian states is available at the Australian Government’s COVID-19 Restriction Checker while you can see New Zealand’s restrictions at the Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS

The Victorian Government has extended its lockdown by seven days, while the South Australian Government has announced a lockdown of seven days. Both will run until July 27. We have amended our COVID-19 cancellation policy accordingly.

The following groups will receive an invitation to cancel from Owner Services:

• Owners based in Victoria with reservations at any Victorian club resort, due to check-in on or before July 27 (Victorian owners with reservations outside the state received an invitation to cancel last week)
• South Australian owners with reservations, due to check in on or before July 27
• Owners based in regional New South Wales with reservations in Tasmania, due to check in on or before July 31

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

HOTSPOTS

The regions considered hotspots differ between states and territories and they are constantly changing. If your travel plans are affected because you live in hotspot that is not covered above, or you have travelled through a hotspot, please contact Owner Services.

Under the policy, Owner Services can waive cancellation penalties on a case-by-case basis in these circumstances. This is also the case if new restrictions are announced and we have not yet had the chance to issue an official update.

If the cancellation policy is applied in any of the above circumstances, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

Please be aware that it is up to you to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation still remains confirmed.

The Owner Services team sends text messages inviting owners to cancel based upon the addresses on file. If you have not received a message and you should have, your address may need updating. If that is the case, please contact Owner Services:

AU: 1300 850 160

NZ: 0800 850 160

FJ: 00 800 32 63

Intl: +61 7 5512 8021

Or email owner.services@wyn.com

The latest updates are also on our owner Facebook group using this link. You will need to provide your owner number to join.

This emerging situation is unfortunate and we empathise with our Club Wyndham South Pacific owners who are once again in lockdown. We look forward to welcoming you back to your resorts when you are able to travel again.

Warren Cullum

Senior Vice President Operations