Resort Update – 22 July

More Australian states have implemented border restrictions in response to the outbreaks of COVID-19 in New South Wales, Victoria and South Australia.

When travelling, please keep up-to-date with restrictions in your home state and your destination. You can see all the latest restrictions in every state at the Australian Government’s COVID-19 Restriction Checker while New Zealand’s restrictions are available at the Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS

The Queensland Government has announced that, from tomorrow, it will re-introduce restrictions at the New South Wales border. Only people living in border communities will be able to travel over the border for essential reasons; others coming in from New South Wales will need to quarantine for 14 days.

Western Australia has re-introduced a hard border with South Australia, as of midday today.

As a result of the changes, the following groups will receive an invitation to cancel from Owner Services:

• Owners based in New South Wales with reservations in any club resort in a different state or territory, or New Zealand, due to check-in on or before August 22
• All owners travelling into New South Wales from elsewhere, due to check-in on or before August 22
• Owners based in South Australia with reservations in Western Australia, due to check-in on or before July 31

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

Our teams are keeping a close watch on the latest developments and will update the policy on a rolling basis.

HOTSPOTS

There are also hotspots emerging and changing in different states and territories. If you live in one that has not been covered in a previous cancellation policy or you have travelled through a hotspot that will affect your reservations, please contact Owner Services.

The Owner Services team has the ability to waive cancellation penalties on a case-by-case basis in these circumstances – and may also be able to help if you were intending to travel at a time that has not yet been covered by the cancellation policy. Keep in mind this support is offered on a case-by-case basis and please expect higher than normal call volumes.

The Owner Services team can be contacted through the following methods:

AU: 1300 850 160

NZ: 0800 850 160

FJ: 00 800 32 63

Intl: +61 7 5512 8021

Or email owner.services@wyn.com

If the COVID-19 cancellation policy is applied, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

Please be aware that it is up to each owner to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation still remains confirmed.

The latest updates are also on our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your patience as we react to this unfolding situation. Our thoughts are once again with owners in lockdown and we look forward to welcoming you back to your resorts soon.

Warren Cullum

Senior Vice President Operations