Resort Update – 23 September

Governments in the South Pacific are now talking openly about re-opening roadmaps as vaccination rates increase across the region, which we hope is a sign of positive developments to come. However, there are still restrictions on travel in some areas with high caseloads and limits on travel over borders.

By now, you would be familiar with the idea of checking restrictions at both your destination and on the return trip. You can find the latest restrictions at the Australian Government’s COVID-19 Restriction Checker and New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS
Victoria has released a roadmap for re-opening based on vaccination rates with estimated dates. A seven-day lockdown has been called for a number of New South Wales council areas and the lockdown in Sydney persists.

Our Owner Services team is offering an invitation to cancel to:

• Owners based in Melbourne with a reservation due to check-in on or before October 26
• Owners based in regional Victoria with a reservation outside Victoria due to check-in on or before October 26
• Owners based outside of Victoria with a reservation in Victoria due to check-in on or before October 26
• Owners based in the New South Wales local government areas recently put into lockdown, who have a check-in date on or before September 28
• Owners based in Auckland with a check-in date on or before October 4

Our teams will be closely following announcements in the coming days. At present, the COVID-19 cancellation policy in New South Wales covers until September 28 but this will be updated once the government gives a clearer indication about any lockdown extension.

HOTSPOTS
If you do not receive a message and your travel plans are affected because you live in a different hotspot or visited one during one of the periods outlined by health authorities, please contact Owner Services. Under the policy, Owner Services can waive cancellation penalties on a case-by-case basis in these circumstances.

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

Please also keep in mind that cancellation invitations are sent based upon the address the Owner Services team has on file. If you believe that may be incorrect, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

If all you need to do is cancel, we ask that you please use the text message. Credits can take up to 14 business days to display in your account. Calls queues from Owner Services have fluctuated throughout COVID-19 – particularly when new government announcements are made – so we suggest you only call if it is essential.

Our teams thank you for your patience during this difficult time, especially from those of you who have spent significant periods of time in lockdown. Our thoughts are also with our Victorian owners who experienced an earthquake yesterday morning; we hope you and your loved ones remain safe and healthy.

We sincerely look forward to welcoming you back to your resorts in the near future.

Warren Cullum
Senior Vice President Operations