Resort Update – 24 June

The re-emergence of COVID-19 in Sydney has resulted in some states bringing back travel restrictions and, as a result, we have made changes to our COVID-19 cancellation policy.

Most states have hotspot restrictions in effect at the moment and you can find these by visiting the Australian Government COVID-19 Restriction Checker. You can see New Zealand’s restrictions at its Unite Against COVID-19 page. We would recommend you keep up-to-date with the restrictions in your home state and the destinations you are planning to visit.

STATE COVID-19 RESTRICTIONS
People in some local government areas in Sydney have been asked to forego non-essential travel, while some areas are considered hotspots by other states and some states have now closed their borders to anyone arriving from New South Wales.

The following groups will receive an invitation to cancel under the amended COVID-19 cancellation policy:

• Owners based in the regions of Greater Sydney, Central Coast, Blue Mountains, Shellharbour and Wollongong, with reservations due to check-in before July 8
• Owners based in New South Wales or Victoria due to check-in at a WA property before July 8
• Owners based in WA due to check-in at a New South Wales or Victorian property before July 8
• Owners based in South Australia due to check-in at a New South Wales property before July 8
• Owners due to check-in at Club Wyndham Sydney before July 1

All the above owners will receive an invitation to cancel from the Owner Services team. Given the New Zealand bubble with New South Wales has paused until tomorrow, the team has given owners checking in during that period the opportunity to cancel. We will keep a close eye on whether New Zealand extends this restriction.

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

HOTSPOTS
If you live in a known hotspot or have visited one in the time periods stipulated by health authorities, please contact Owner Services and they will apply the cancellation policy on a case-by-case basis.

If the cancellation policy is applied in any of the above circumstances, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

It is each owner’s responsibility to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation remains confirmed.

Text messages are sent out on the basis of your residential address. If you believe we may have the incorrect address on file, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

You can also find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.

Our thoughts are with those whose livelihoods and holidays have been impacted by the restrictions and we look forward to welcoming you again soon.

Warren Cullum
Senior Vice President Operations