Resort Update – 26 August

The New South Wales Government has today announced the extension of a lockdown for regional New South Wales, which will now end on Friday, September 10.

If you are travelling, I would encourage you to keep up-to-date with the latest restrictions as you transit to and from your destination by checking either the Australian Government’s COVID-19 Restriction Checker or New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS
Our Owner Services team is in the process of contacting the following groups with an invitation to cancel their reservations:

• Owners based in regional New South Wales with a reservation with a check-in date on or before September 10

Owners based outside New South Wales with a reservation in New South Wales with a check-in date on or before September 30 are already covered under the policy and have previously been invited to cancel.

Our teams continue to monitor the announcements about government restrictions and you can find the most up-to-date COVID-19 cancellation policy on the club website. We will be paying particularly close attention to New Zealand’s restrictions in the coming days.

HOTSPOTS
If you live in or have travelled to a different hotspot and therefore cannot fulfil your reservation, please contact our Owner Services team:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Owner Services call queue numbers have continued to fluctuate daily based on these restriction announcements. To assist our team and all other Owners, we ask that you cancel through the message you will be sent. If you are checking on the status of your credits, the credits can take up to 14 business days to display in your account. If you have not received them in that timeframe, please contact Owner Services. Please also be reassured that the team will process all of the emails it receives within five days.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

Our thoughts continue to be with our owners who are locked down. If you are, I would encourage you to check out Club Wyndham TV, an initiative we launched more than a year ago during the first COVID-19 lockdowns. It is designed to inspire your future holidays, show you what you can do through the club and provide uplifting ideas and content. It is important to stay positive at this time.

We will get through this situation together and we look forward to welcoming you back soon.

Warren Cullum
Senior Vice President Operations