Resort Update – 28 January

After an outbreak of COVID-19 during the Christmas and New Year period, many states are once again now starting to relax borders.

Our COVID-19 team is closely monitoring the situation and will continue to adjust the COVID-19 cancellation policy as required, in line with health advice and government restrictions.

For the latest on the border and gathering restrictions in Australia or New Zealand, please review the Australian Government’s COVID-19 Restriction Checker or New Zealand’s Unite Against COVID-19 page.

CLUB WYNDHAM DENARAU ISLAND
I am pleased to announce that, after major works were undertaken to Club Wyndham Denarau Island, the resort will re-open for weekends during March:

• March 5, 6 and 7
• March 12, 13 and 14
• March 19, 20 and 21
• March 26, 27 and 28

Check-ins will be accepted on Friday, Saturday or Sunday night, with check-outs possible on Monday at 12pm (noon).  The two-night weekend rule does apply.

Some of the exciting works that have happened at the property include a transformation of the kids’ club with a new outdoor theatre, repainting the external surfaces of buildings, a renovation of the swim-up pool bar, excavation works on the beach, essential works to water tanks, other maintenance projects including re-oiling and sanding stairwells and wooden decks and replacing balcony rails.

We have been able to open the resort’s facilities, including the Kids’ Club, Senakai Spa, all dining and beverage outlets – including Mamacitas and The Beach Shack – however, room service will not be available at this time. Rosie’s Tour Desk will be closed and the Bula Bus is currently not operating. There will still be some refurbishments taking place, although these should not intrude on the overall experience.

In line with Fiji government protocol, anyone arriving will have to download the Care Fiji App and have their temperature taken.

Owner Services will cancel all February and March reservations except local reservations falling in the weekend schedule. It is unlikely that international travel to Fiji will resume before the end of March but, after March, we will assess the situation on a month-by-month basis.

The upgrades we have made to the resort would not have been possible without this closure. We thank you for your patience and please let us know what you think of the updates through the post-resort stay surveys.

The team at the resort is very excited to be able to showcase the improvements to our local Club Wyndham South Pacific owners.

INTERNATIONAL RESERVATIONS
The Owner Services team has already extended an invitation to Club Wyndham South Pacific owners with February reservations at Thailand, Indonesia, Hawaii and Japan to cancel their reservation. Under a policy update, owners have been given the opportunity to cancel February reservations seven days before check-in (however, this remains 15 days for the rest of January).

If this applies to you, please confirm the cancellation using the message that the Owner Services team will send you and the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

Please note that it is each owner’s responsibility to ensure a booking is cancelled. We will not process a cancellation without the owner’s confirmation unless a resort is actually closed, as many owners have gifted reservations to family and friends.

February reservations at European properties will be cancelled, as there are COVID-19 restrictions that prevent widespread travel in France, Germany and Italy. The credits used in these reservations will be returned to your account or, if they have expired, you will be issued a voucher within 14 days for future use.

AUSTRALIAN HOTSPOTS
At this stage, for February, we will be accepting cancellations for Australian owners who have interstate reservations and have passed through a COVID-19 hotspot or are residing in a hotspot. The cancellation window will change from 24 hours before check-in to seven days before check-in.

Please note that this may change depending on government restrictions.

The Owner Services team will not be inviting cancellations in these cases and you will need to contact Owners Services to cancel.

OWNER SERVICES
Text messages from Owner Services are sent based on the residential address that the team has on file. If you think we may not have the right one, please contact us to change it:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

You can find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your patience throughout the last 12 months as we have processed cancellations and re-bookings in response to restriction changes. We look forward to welcoming you on your next stay.

Warren Cullum
Senior Vice President Operations