Resort Update – 28 June

The announcement of multiple hotspots across the country has resulted in many state and territory border closures and travel restrictions. In addition to this, the Australia – New Zealand travel bubble has been suspended by the New Zealand Government to all states and territories as from 8:30pm AEST last night through until 8:30pm AEST Tuesday 29th June 2021 (subject to testing and case numbers).

As a result, we have made changes to our COVID-19 cancellation policy.

Most states have hotspot restrictions in effect at the moment and you can find these by visiting the Australian Government COVID-19 Restriction Checker. You can see New Zealand’s restrictions at its Unite Against COVID-19 page. We would recommend you keep up-to-date with the restrictions in your home state and the destinations you are planning to visit.

The following groups will receive an invitation to cancel under the amended COVID-19 cancellation policy:

• Australian owners with reservations at any New Zealand resort until June 29
• New Zealand owners with reservations at any Australian resort June 29
• All New South Wales owners with bookings across all states until July 16
• All WA resort arrivals, all states until July 16
• Tasmanian resort arrivals from QLD, NSW, VIC, ACT and NT until July 16

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

Please note: the situation is changing rapidly by state and territory across Australia and across New Zealand. Our teams are closely monitoring the changes and will send out updates, as soon as they become known.

HOTSPOTS
If you live in a known hotspot or have visited one in the time periods stipulated by health authorities, please contact Owner Services and they will apply the cancellation policy on a case-by-case basis.

If the cancellation policy is applied in any of the above circumstances, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

It is each owner’s responsibility to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation remains confirmed.

Text messages are sent out on the basis of your residential address. If you believe we may have the incorrect address on file, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

You can also find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.

Our thoughts are with those whose livelihoods and holidays have been impacted by the restrictions and we look forward to welcoming you again soon.

Warren Cullum
Senior Vice President Operations