Resort Update – 29 June

Following yesterday’s announcement regarding updates to our cancellation policy, additional hotspots, state and territory border closures and lockdowns have been announced today.

The Queensland Premier has announced from 6pm tonight until 6pm Friday 2nd July 2021, the following Local Government Areas will go into lockdown: Townsville, Palm Island, Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim and Gold Coast.

There have also been additional changes announced by the Western Australian Government.

Changes to the New Zealand Travel Bubble have also been announced. Quarantine-free travel from select states of Victoria, South Australia, ACT and Tasmania are set to resume from 11:59pm (NZT) on Sunday 4th July 2021. Negative pre-departure tests will be required to enter New Zealand.

As a result, we have made changes to our COVID-19 cancellation policy.

Most states have hotspot restrictions in effect at the moment and you can find these by visiting the Australian Government COVID-19 Restriction Checker. You can see New Zealand’s restrictions at its Unite Against COVID-19 page. We would recommend you keep up-to-date with the restrictions in your home state and the destinations you are planning to visit.

The following groups will receive an invitation to cancel under the amended COVID-19 cancellation policy:

Australian owners

• Australian owners travelling to New Zealand resorts until July 4, 2021

Australian resorts

• All stays at Club Wyndham Kirra Beach until July 2, 2021
• All stays at Club Wyndham Surfers Paradise until July 2, 2021
• All Stays at Club Wyndham Crown Towers until July 2, 2021
• All stays at Club Wyndham Perth until July 3, 2021
• All stays at Club Wyndham Dunsborough until July 3, 2021

New Zealand owners

• New Zealand owners travelling to Australian resorts until July 4, 2021

If any of these invitations to cancel applies to you, please confirm the cancellation using the message that the Owner Services team will send you.

Please note: Queensland and Western Australian resorts will remain open. Restaurants and cafes will be take out only, and the resorts will have limits on use of facilities such as swimming pools and gyms.

The situation is changing rapidly by state and territory across Australia and across New Zealand. Our teams are closely monitoring the changes and will send out updates, as soon as they become known.

HOTSPOTS
If you live in a known hotspot or have visited one in the time periods stipulated by health authorities, please contact Owner Services and they will apply the cancellation policy on a case-by-case basis.

If the cancellation policy is applied in any of the above circumstances, the team will return your credits to your account or, if they have expired, issue a voucher within 14 days for future use.

It is each owner’s responsibility to ensure that a booking is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation remains confirmed.

Text messages are sent out on the basis of your residential address. If you believe we may have the incorrect address on file, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

You can also find the latest updates at our owner Facebook group using this link. You will need to provide your owner number to join.

Thank you for your patience as our teams work through these continually evolving changes.

Warren Cullum
Senior Vice President Operations