Resort Update – 31 August

The New Zealand Government has announced the extension of its Level Four restrictions – which do not permit travel – for Auckland for another two weeks and an easing to Level Three restrictions elsewhere in the country in the coming days.

If you are travelling, I would encourage you to keep up-to-date with the latest restrictions as you transit to and from your destination by checking either the Australian Government’s COVID-19 Restriction Checker or New Zealand’s Unite Against COVID-19 page.

STATE COVID-19 RESTRICTIONS
In New Zealand, areas south of Auckland are moving out of Level Four and into Level Three restrictions at midnight tonight, with Northland expected to follow late on Thursday. Travel, particularly leisure travel, is still restricted under Level Three.

Our Owner Services team is in the process of contacting the following groups with an invitation to cancel their reservations:

• Owners with bookings at Club Wyndham Wanaka, Club Wyndham Rotorua Marama and Ramada by Wyndham Queenstown Central with check-in dates up to and including September 13

Our teams continue to monitor the announcements about government restrictions and you can find the most up-to-date COVID-19 cancellation policy on the club website. We are expecting announcements from the ACT and Victoria within the coming days.

HOTSPOTS
If you live in or have travelled to a different hotspot and therefore cannot fulfil your reservation, please contact our Owner Services team:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

Owner Services call queue numbers have continued to fluctuate daily based on these restriction announcements. If all you need to do is cancel, we ask that you please use the message you will be sent. If you are checking on the status of your credits, they can take up to 14 business days to display in your account.

Thank you for your patience and understanding during this time. Our teams are here to help and resort staff look forward to welcoming you back soon.

Warren Cullum
Senior Vice President Operations