Resort Update – 9 September

Vaccination rates in Australia and New Zealand are steadily climbing and, with them, we are hearing about the potential for travel to move towards greater normality. Nevertheless, many restrictions on travel still persist.

The latest restrictions on travel are available at the Australian Government’s COVID-19 Restriction Checker and New Zealand’s Unite Against COVID-19 page. We recommend you check these pages prior to travelling.

STATE COVID-19 RESTRICTIONS
Our Owner Services team is offering an invitation to cancel to:

• Owners based in Queensland, Victoria or New South Wales with reservations at a Western Australia club resort, due to check-in on or before October 10
• Owners based in Western Australia who have reservations at a Queensland, Victorian or New South Wales resort, due to check-in on or before October 10

HOTSPOTS
If you do not receive a message and your travel plans are affected because you live in a different hotspot or visited one during one of the periods outlined by health authorities, please contact Owner Services. Under the policy, Owner Services can waive cancellation penalties on a case-by-case basis in these circumstances.

INTERNATIONAL RESTRICTIONS
At this point, Club Wyndham Denarau Island, Club Wyndham Normandy and Club Wyndham Dreamland Resort Bali are closed.

The Owner Services team is inviting owners with bookings at these three resorts to cancel reservations up until November 30 without penalty, based on the effects of COVID-19 in these markets and on travel generally.

The team is also giving owners who live outside the country where they have a reservation – including Australian owners intending to travel to New Zealand or New Zealand owners intending to travel to Australia – the opportunity to cancel their reservations up until October 31 without penalty.

These invitations to cancel will be delivered by text message in the coming days.

If the COVID-19 cancellation policy is applied in response to any of the conditions above, the team will return your credits to your account. Where your credits are expired, they will be subject to a new travel by date.

Please be aware that it is up to you to ensure your reservation is cancelled. If you do not receive a text message or a cancellation confirmation email, your reservation is still confirmed.

If you believe you should have received a message or need to update your details, please contact Owner Services:

AU: 1300 850 160
NZ: 0800 850 160
FJ: 00 800 32 63
Intl: +61 7 5512 8021
Or email owner.services@wyn.com

Do keep in mind that credits can take up to 14 business days to display in your account. If they have taken longer to be returned, please phone the team.

Our thoughts continue to be with our owners in lockdown. Please stay safe and continue to look after your health – and we hope to welcome you soon for a deserved break.

Warren Cullum
Senior Vice President Operations